Alora Lee

• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Make labor moves as needed.
• Covered for AM when they were absent.
• Coach associates on productivity and quality.
• Identifying and addressing safety hazards to ensure a safe work environment.
• Tracking departments productivity throughout shift.

Each receive items into carts and/or cages.

Decant items into carts and/or cages.

Prep items as instructed.

Unload trailers.

Downstack and wrap pallets.

Jam clear.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Processed daily and monthly deposits to catch potential theft and to ensure cash handling is at 100% compliance.
• Made labor adjustment based on customer demand.
• Responsible for authorizing transactions and turning keys when necessary.
• Oversee janitorial staff and ensure cleanliness of store and parking lot
• Managed customer and associate complaints and resolved issues to complete satisfaction.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.