Alora Reilly
Goodyear,AZ
Summary
A driven employee whose number one goal is to ensure a positive impact on anyone they interact with in/through their place of work. There is nothing more important than the relationships someone builds with their clientele and fellow team members.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Tilly's
Glendale, AZ
11.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Ensured compliance with all safety regulations while handling hazardous materials.
Sales Lead
Old Navy
Goodyear, AZ
05.2022 - 11.2023
- Assisted in developing promotional materials such as brochures, flyers.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Provided training sessions for new employees on sales techniques, procedures.
- Identified opportunities to improve processes related to the sale of products or services.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained attractive merchandise displays to maximize purchases.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Education
Musical Theater
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05-2025
High School Diploma -
Verrado High School
Buckeye, AZ05-2023
Skills
- Operations Management
- Customer Relations
- Team motivation
- Staff Supervision
- Money Handling
- Employee engagement
- Product branding
- Sales Growth
- Retail Operations
- Retail loss prevention
- Customer Service
- Cold-calling
- Outgoing Personality
- Positive and professional
Timeline
Assistant Manager
Tilly's
11.2023 - Current
Sales Lead
Old Navy
05.2022 - 11.2023
Musical Theater
Maricopa Community Colleges - Phoenix College
High School Diploma -
Verrado High School