Alora Zeh
Independece
Summary
Retail professional with proven track record of driving sales and enhancing customer satisfaction. Known for strong focus on team collaboration and flexibility in meeting changing demands. Adept in product knowledge, communication, multitasking and problem-solving, ensuring seamless operations and customer retention.
Overview
14
14
years of professional experience
Work History
Wedding Coordinator /Florist Manager
WestHaven Vineyards
06.2020 - 06.2024
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Improved team efficiency by developing comprehensive checklists for pre-wedding preparations and day-of activities.
- Trained and supervised event staff to complete tasks on time.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
Retail Sales Associate Worker
Sephora
07.2019 - 11.2019
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
Free Lance Makeup and Hair Artist
Self
06.2012 - 08.2016
- Styled hair and applied makeup for various occasions, including weddings and special events.
- Improved client satisfaction by consistently delivering desired hair styles and makeup.
- Increased repeat business by building strong client relationships.
- Maintained cleanliness and organization of workstation to ensure client comfort.
Lead Sales Key Holder
Gymboree
05.2010 - 04.2013
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships.
- Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Implemented creative visual merchandising displays that attracted customers'' attention and promoted sales growth.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Usher/Concessions Worker
Regal Bridgeport Village Movie Theater
10.2010 - 01.2011
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Maintained clean and organized venue to create pleasant experience for guests.
Education
Cosmetologist -
NW School of Cosmetology
Tigard, OR05-2012
High School Diploma -
Southridge High School
Beaverton, OR06-2009
Skills
- Resourceful multitasking
- Exceptional organization
- Day-of coordination
- Detail-oriented
- Staff leadership
- Events logistics management
- Client relations
Timeline
Wedding Coordinator /Florist Manager
WestHaven Vineyards
06.2020 - 06.2024
Retail Sales Associate Worker
Sephora
07.2019 - 11.2019
Free Lance Makeup and Hair Artist
Self
06.2012 - 08.2016
Usher/Concessions Worker
Regal Bridgeport Village Movie Theater
10.2010 - 01.2011
Lead Sales Key Holder
Gymboree
05.2010 - 04.2013
Cosmetologist -
NW School of Cosmetology
High School Diploma -
Southridge High School
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