Alotutusa Coleman
San Jose,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Contract/Project Manager/Dispatcher
Lombardo Diamond Core Drilling Co., Inc.
11.2012 - 03.2020
- Overseeing and coordinating the day to day running of projects by assisting Estimators and Vice President
- Process all subcontract documents and purchase orders for awarded projects
- Follow-up and ensure customer satisfaction
- Manage the daily details of projects, including purchases, subcontracting, changes and coordination of office and field activities during the construction period
- Manage all subcontract costs to budget results
- Provide schedule of values to customer when required
- Submit and track all contract change orders
- Manage daily T&M work orders for price and invoicing
- Manage daily invoicing of contract and T&M work orders
- Manage monthly contract payment applications
- Manage all billing challenges in a timely manner
- Manage Quote inventory tables; Manage billing batch tables
- Provide Certificates of Insurance upon request
- Prepare project files, including Office and Jobsite files for archiving
- Coordinate projects and schedules with both Clients and Field personnel which includes and not limited to Field Superintendents, Dispatchers, Project Coordinators and Estimators
- Review the efficiency and effectiveness of service delivery
- Review Estimate and Monitor all Job Costs and Budget
- Utilize American Contractor accounting and estimating programs, Central Point System, Microsoft Word and Excel
Comm Ops Business Services Traffic Controller
Comcast
04.2009 - 11.2012
- Represent Comcast in a positive, professional manner, working to exceed customer expectations while minimizing the need of further escalation(s)
- Pre-call customers for upcoming appointments and calling missed timeframes
- Routing out jobs to technicians, answering messages, and keeping in constant communication with fulfillment technicians and assisting/troubleshooting as needed
- Answering and tracking phone calls at a 95% or greater input rating, on a weekly basis
- Monitor daily progress of technicians, adjust routes to accommodate customer’s needs, additional requests, perform reschedules and cancels while providing real-time support to the technicians throughout the day
- Actively listen to customer and technicians’ challenges to ensure mutual understanding and effectively communicate opportunities to minimize the need for future contacts
- Record completion codes and notations on work orders to provide an accurate highly detailed service history
- Provide support for all in-bound calls from technicians related to sales, modifications required on work orders that cannot be completed through their mobile devices and troubleshooting
- Maintain daily operational records, including account credits, escalations, and referral requests
- Run basic reports for Comm Ops and or Fulfillment operations
- Confirm the customer’s availability during the scheduled time frames, if a truck roll cannot be avoided
Education
Project Manager Academy -
11.2015
Associates of Arts - Studies
CSU
01.2008
Skills
- Self-motivated
- Flexible positive attitude
- Adaptability
- Leadership
- Engagement
- Building confidence
- Interpersonal skills
- Communication skills
- Motivational skills
- Proficient in Word
- Proficient in Excel
- Proficient in Power Point
- Typing speed 80-90 WPM
- Cross-functional coordination
- Project scheduling
- Scope definition
- Cost control
- Meeting facilitation
- Feasibility analysis
- Project tracking
- Systems implementation
- Work flow planning
- Workforce training
- Project development
- Software development lifecycle
- Change impact analysis
- Customer relations specialist
- Advanced problem solving
- Cost reduction and containment
- Budget control
- Project regulations
- Computer architecture
- Baseline schedules creation
- Microsoft office suite expert
- Inventory control
- New product introductions strategies
- Staff training and mentoring
- Conflict management
- Budget preparation
- Mergers and acquisitions
- Vendor sourcing
- Residential construction
- Expense reports
- Budget administration
- Microsoft active directory
- Project estimation and bidding
- Commercial construction experience
- Contract negotiation expertise
- Processes and procedures
- Logistics management
- Project framework engineering
- Forecasting
- Relationship building
- Coaching and mentoring
- Performance evaluations
- Agile methodology
- Building applications
- Business process re-engineering
- Procedure development
- Client rapport
- Contract development
- Business analysis
- Data analysis
- Document management
- Quality assurance and control
- Financial administration
- Staff retention
- Strategic planning
- Presentations
- Risk management
- Productivity improvement
- Project feedback data
- Milestone tracking
- Project management
- Project scope
- Budgeting and forecasting
- Performance improvements
- Construction management
- Team collaboration
- Task prioritization
References
Available upon request.
Timeline
Contract/Project Manager/Dispatcher
Lombardo Diamond Core Drilling Co., Inc.
11.2012 - 03.2020
Comm Ops Business Services Traffic Controller
Comcast
04.2009 - 11.2012
Project Manager Academy -
Associates of Arts - Studies
CSU
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