Summary
Overview
Work History
Education
Skills
References
Timeline
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Alotutusa Coleman

Alotutusa Coleman

San Jose,CA

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

Contract/Project Manager/Dispatcher

Lombardo Diamond Core Drilling Co., Inc.
11.2012 - 03.2020
  • Overseeing and coordinating the day to day running of projects by assisting Estimators and Vice President
  • Process all subcontract documents and purchase orders for awarded projects
  • Follow-up and ensure customer satisfaction
  • Manage the daily details of projects, including purchases, subcontracting, changes and coordination of office and field activities during the construction period
  • Manage all subcontract costs to budget results
  • Provide schedule of values to customer when required
  • Submit and track all contract change orders
  • Manage daily T&M work orders for price and invoicing
  • Manage daily invoicing of contract and T&M work orders
  • Manage monthly contract payment applications
  • Manage all billing challenges in a timely manner
  • Manage Quote inventory tables; Manage billing batch tables
  • Provide Certificates of Insurance upon request
  • Prepare project files, including Office and Jobsite files for archiving
  • Coordinate projects and schedules with both Clients and Field personnel which includes and not limited to Field Superintendents, Dispatchers, Project Coordinators and Estimators
  • Review the efficiency and effectiveness of service delivery
  • Review Estimate and Monitor all Job Costs and Budget
  • Utilize American Contractor accounting and estimating programs, Central Point System, Microsoft Word and Excel

Comm Ops Business Services Traffic Controller

Comcast
04.2009 - 11.2012
  • Represent Comcast in a positive, professional manner, working to exceed customer expectations while minimizing the need of further escalation(s)
  • Pre-call customers for upcoming appointments and calling missed timeframes
  • Routing out jobs to technicians, answering messages, and keeping in constant communication with fulfillment technicians and assisting/troubleshooting as needed
  • Answering and tracking phone calls at a 95% or greater input rating, on a weekly basis
  • Monitor daily progress of technicians, adjust routes to accommodate customer’s needs, additional requests, perform reschedules and cancels while providing real-time support to the technicians throughout the day
  • Actively listen to customer and technicians’ challenges to ensure mutual understanding and effectively communicate opportunities to minimize the need for future contacts
  • Record completion codes and notations on work orders to provide an accurate highly detailed service history
  • Provide support for all in-bound calls from technicians related to sales, modifications required on work orders that cannot be completed through their mobile devices and troubleshooting
  • Maintain daily operational records, including account credits, escalations, and referral requests
  • Run basic reports for Comm Ops and or Fulfillment operations
  • Confirm the customer’s availability during the scheduled time frames, if a truck roll cannot be avoided

Education

Project Manager Academy -

11.2015

Associates of Arts - Studies

CSU
01.2008

Skills

  • Self-motivated
  • Flexible positive attitude
  • Adaptability
  • Leadership
  • Engagement
  • Building confidence
  • Interpersonal skills
  • Communication skills
  • Motivational skills
  • Proficient in Word
  • Proficient in Excel
  • Proficient in Power Point
  • Typing speed 80-90 WPM
  • Cross-functional coordination
  • Project scheduling
  • Scope definition
  • Cost control
  • Meeting facilitation
  • Feasibility analysis
  • Project tracking
  • Systems implementation
  • Work flow planning
  • Workforce training
  • Project development
  • Software development lifecycle
  • Change impact analysis
  • Customer relations specialist
  • Advanced problem solving
  • Cost reduction and containment
  • Budget control
  • Project regulations
  • Computer architecture
  • Baseline schedules creation
  • Microsoft office suite expert
  • Inventory control
  • New product introductions strategies
  • Staff training and mentoring
  • Conflict management
  • Budget preparation
  • Mergers and acquisitions
  • Vendor sourcing
  • Residential construction
  • Expense reports
  • Budget administration
  • Microsoft active directory
  • Project estimation and bidding
  • Commercial construction experience
  • Contract negotiation expertise
  • Processes and procedures
  • Logistics management
  • Project framework engineering
  • Forecasting
  • Relationship building
  • Coaching and mentoring
  • Performance evaluations
  • Agile methodology
  • Building applications
  • Business process re-engineering
  • Procedure development
  • Client rapport
  • Contract development
  • Business analysis
  • Data analysis
  • Document management
  • Quality assurance and control
  • Financial administration
  • Staff retention
  • Strategic planning
  • Presentations
  • Risk management
  • Productivity improvement
  • Project feedback data
  • Milestone tracking
  • Project management
  • Project scope
  • Budgeting and forecasting
  • Performance improvements
  • Construction management
  • Team collaboration
  • Task prioritization

References

Available upon request.

Timeline

Contract/Project Manager/Dispatcher

Lombardo Diamond Core Drilling Co., Inc.
11.2012 - 03.2020

Comm Ops Business Services Traffic Controller

Comcast
04.2009 - 11.2012

Project Manager Academy -

Associates of Arts - Studies

CSU

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Alotutusa Coleman