Alounkone Douangdala
20302 Rimview Pl , Walnut,CA
Summary
Task-driven Factory Worker with a strong aptitude for multitasking and ensuring accuracy and precision. Adept in working in manufacturing environments and adhering to all workplace safety regulations.
Overview
5
5
years of professional experience
Work History
Technician
GoBell
01.2024 - Current
- Manage multiple facilities’ business security cameras from one platform. AI analytics automatically detects people or objects of interest and sends real-time alerts, increasing operational efficiency.
- Secure buildings with business security cameras such as turret, box, corner, or dome for any lighting condition.
- Manage guest vehicles by automatically capturing license plate numbers while monitoring foot traffic at business door entries from one platform.
- Switching: Connects calls between telephone sets and trunk lines.
- Signaling: Transmits information like caller ID and call waiting signals.
- Transmission: Carries the voice signal over the network.
- Peripheral Interfaces: Connect the phone system to individual phone sets, digital loop carriers, and trunk lines.
- Central Processor: Controls call processing, manages features, and handles system administration.
IT Support
Lao Data Center Co., Ltd., LAO
05.2022 - 12.2023
- Championed process improvement initiatives that significantly reduced IT support ticket resolution times.
- Streamlined IT support processes for increased efficiency in addressing end-user concerns.
- Reduced downtime with proactive IT support and rapid issue resolution.
Assistant Designer
Zoomlion Heavy Industry Science&technology
12.2019 - 06.2020
- Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality work standards.
- Identified and resolved design issues, reducing production costs and improving product performance.
- Improved PCB design efficiency by implementing new software and design techniques.
Education
Bachelor of Science - IT (Information Technology)
National University of Laos
Vientiane, Laos06-2023
Bachelor of Science - IOT (Internet of Thing)
Hunan University of China
Hunan Changsha, China06-2020
Skills
- Assembly and production
- Hand and power tools
- Production lines
- Hardware and software Support
- Technical Support
- Help desk support
- Network support
- PCB design
- Customer service
- Problem-solving
- Time management
- Active listening
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Thai
Native or Bilingual
lao
Native or Bilingual
Timeline
Technician
GoBell
01.2024 - Current
IT Support
Lao Data Center Co., Ltd., LAO
05.2022 - 12.2023
Assistant Designer
Zoomlion Heavy Industry Science&technology
12.2019 - 06.2020
Bachelor of Science - IT (Information Technology)
National University of Laos
Bachelor of Science - IOT (Internet of Thing)
Hunan University of China
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