ALOUNY WAGNER
Summary
Results-driven business owner and administrative professional with a proven track record of successfully managing operations for a thriving digital marketing company. Expert in coordinating day-to-day activities, including client management, project execution, and streamlining workflows to maximize efficiency and deliver high-quality results. Skilled in multitasking and problem-solving, effectively handling multiple projects while maintaining a strong focus on excellence. Experienced in team leadership, process optimization, and leveraging technology to enhance productivity. A clear communicator with the ability to adapt to evolving business needs, providing exceptional service and driving client satisfaction. Expertise in marketing campaign management, operations, and fostering business growth through strategic solutions.
Overview
7
7
years of professional experience
Work History
Owner/Manager of Digital Marketing Business
Self Employer
08.2023 - Current
- Operations Management: Oversaw daily business operations, including coordinating schedules, managing client accounts, and handling communications to ensure seamless workflow and efficiency.
- Project Coordination: Successfully planned, executed, and delivered multiple digital marketing campaigns on time, within scope, and under budget, demonstrating strong organizational and time-management skills.
- Administrative Support: Managed all administrative tasks, including calendar management, email correspondence, travel arrangements, and documentation, ensuring smooth daily operations.
- Client Relationship Management: Built and maintained positive relationships with clients, resolving issues, and anticipating needs to ensure customer satisfaction and retention.
- Team Leadership: Supervised and trained a small team of contractors and freelancers, delegating tasks effectively and monitoring progress to achieve business objectives.
- Financial Oversight: Handled budgeting, invoicing, and expense tracking, maintaining accurate records to meet financial targets and ensure compliance.
- Problem-Solving & Decision-Making: Resolved challenges promptly, such as adjusting workflows or reallocating resources, demonstrating adaptability and critical thinking.
- Technology Proficiency: Utilized tools like Google Workspace, Microsoft Office Suite, CRM systems, and project management platforms to streamline operations and improve productivity.
- Marketing Expertise: Designed and implemented effective social media strategies, SEO plans, and email marketing campaigns, achieving measurable results for clients.
Executive Assistant/Property Manager
Model Property Management
02.2023 - 06.2023
- Administrative & Organizational Support: Managed executive schedules, reports, files, and correspondence, ensuring timely follow-up on outstanding items.
- Real Estate & Transaction Coordination: Assisted with property acquisitions, market research, underwriting, and transaction coordination.
- Client & Partner Relations: Served as the main contact for clients, tenants, and partners, ensuring clear communication and strong professional relationships.
- Information Management & Communication: Organized and ensured timely, accurate communication across teams and stakeholders.
- Leasing & Property Management: Supported daily operations, including scheduling, tenant relations, and maintenance coordination.
- Site Visits & Compliance Oversight: Conducted property site visits, ensuring maintenance and compliance with housing laws.
- Financial & Reporting Management: Managed budgets, financial reports, tenant payments, and vendor contracts for efficient operations.
- Marketing & Tenant Acquisition: Produced advertising materials and coordinated property showings to attract prospective tenants.
- Process Improvement: Implemented technologies and optimized workflows to improve office efficiency.
- Confidential & Task Management: Handled sensitive tasks and personal errands with professionalism and minimal supervision.
- Project & Deadline Management: Managed multiple projects simultaneously, adapting to changing priorities while maintaining high attention to detail.
Server
Zabber Thai Fusion
01.2019 - 12.2019
- Customer Service & Client Relations: Delivered exceptional service in a fast-paced environment, managing tables and guest needs for a seamless dining experience.
- Order Accuracy & Multitasking: Ensured accurate order-taking and payment processing while managing multiple tasks during peak hours.
- Team Coordination & Issue Resolution: Collaborated with kitchen and management to resolve issues and maintain customer satisfaction.
- Training & Development: Trained and mentored new team members, ensuring high service standards and teamwork.
- Inventory & Supply Management: Managed dining supply inventory, coordinating with managers to prevent shortages.
- Event Planning & Sales: Contributed to event planning and consistently exceeded sales goals through effective upselling.
Lead Line Cook
Leoness Cellars
01.2018 - 12.2018
- Kitchen Leadership: Oversaw daily kitchen operations, ensuring a smooth workflow and maintaining high standards of food preparation and presentation.
- Hands-On Training: Mentored and trained junior kitchen staff on proper cooking techniques, safety protocols, and efficient workflow practices, fostering team growth and consistency.
- Food Preparation & Execution: Prepared and plated dishes with precision and attention to detail, maintaining the winery's reputation for exceptional culinary experiences.
- Multitasking & Time Management: Successfully managed multiple tasks during high-pressure service periods, including coordinating with servers, preparing orders, and maintaining prep stations.
- Menu Development: Collaborated with the Executive Chef to develop seasonal menus, incorporating fresh, local ingredients to complement the winery's offerings.
- Inventory & Ordering: Monitored inventory levels, placed orders with vendors, and ensured stock rotation to minimize waste and control food costs.
- Quality Assurance: Ensured all dishes met established quality and presentation standards before leaving the kitchen, providing a consistent dining experience for guests.
- Compliance & Safety: Adhered to all food safety and sanitation regulations, conducting regular kitchen inspections and ensuring compliance with health codes.
- Event Coordination: Supported the execution of winery events, such as wine pairing dinners and private tastings, ensuring timely food service and collaboration with the front-of-house team.
- Problem-Solving: Quickly resolved kitchen issues, such as equipment malfunctions or unexpected supply shortages, to maintain uninterrupted service.
Education
Master of Business Administration -
California State University, Long Beach
Long Beach, CA05.2022
Bachelor of Science - Culinary Management
The Art Institute of Dallas
Dallas, TX03.2020
Skills
- Administrative & Organizational Skills: Calendar management, report preparation, document organization, task prioritization
- Communication & Customer Service: Professional correspondence, client and tenant relations, conflict resolution, service delivery, relationship building
- Leadership & Team Management: Team supervision, training, delegation, mentoring, multitasking, time management
- Technical & Project Management Skills: Microsoft Office Suite, Google Workspace, Slack, Canva, Notion, Clickfunnels, Appfolio, event coordination, problem-solving, process improvements
Timeline
Owner/Manager of Digital Marketing Business
Self Employer
08.2023 - Current
Executive Assistant/Property Manager
Model Property Management
02.2023 - 06.2023
Server
Zabber Thai Fusion
01.2019 - 12.2019
Lead Line Cook
Leoness Cellars
01.2018 - 12.2018
Master of Business Administration -
California State University, Long Beach
Bachelor of Science - Culinary Management
The Art Institute of Dallas