Alp Kayrak

• Managed daily front desk operations including check-ins, check-outs, and reservations
• Led a small team, overseeing scheduling and performance reviews
• Handled guest inquiries and special requests, resolved complaints professionally
• Maintained hotel policies and ensured compliance with standards and regulations
• Coordinated with housekeeping and maintenance to ensure clean, well-kept accommodations
• Analyzed guest feedback and proposed improvements to elevate customer satisfaction

Sales & Marketing Department

· Conducted market research and competitor analysis for promotional strategies

· Supported branding, event coordination, and digital marketing activities

· Helped prepare sales presentations, proposals, and marketing materials

· Ensured brand consistency and monitored customer engagement

• Developed seasonal promotions and daily specials to boost customer engagement
• Educated customers about coffee beans and brewing techniques
• Customized drinks based on personal preferences and dietary needs
• Monitored and optimized brewing equipment for consistent quality
• Trained and onboarded new staff for smooth operation

• Delivered excellent customer service and managed point-of-sale transactions
• Maintained cleanliness and hygiene standards across the service area
• Ensured health and safety compliance, including food handling protocols
• Assisted with inventory tracking and restocking
• Implemented promotions to increase sales and customer retention