Alpa Patel
Calimesa,CA
Summary
Dynamic shop owner with a strong customer service background at Postal Annex, adept in inventory management and supplier negotiation. Proven ability to enhance store operations and develop loyal clientele through tailored recommendations. Skilled in pricing strategy and staff training, consistently delivering high-quality service and maintaining organized environments.
Experienced with retail management, utilizing strategic planning to optimize store performance. Uses leadership skills to foster productive team environment. Track record of effective inventory management and customer relationship building.
Professional with comprehensive experience in retail management. Expertise in inventory control, customer service, and financial operations. Strong focus on team collaboration, adaptability, and achieving results. Reliable and resourceful with keen eye for market trends and business growth opportunities.
Overview
14
14
years of professional experience
Work History
Shop Owner
Postal Annex
01.2015 - Current
- Assisted in daily shop operations, learning inventory management and customer service techniques.
- Maintained cleanliness and organization of store displays to enhance customer experience.
- Learned POS system for processing transactions and managing sales records efficiently.
- Supported marketing efforts by creating engaging displays and promoting special offers.
- Collaborated with suppliers to restock inventory, ensuring product availability for customers.
- Engaged with customers to understand needs, providing tailored recommendations and support.
- Adapted quickly to various roles within the shop, enhancing versatility and team dynamics.
- Resolved customer inquiries effectively, contributing to a positive shopping environment.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Cashier
Walmart
07.2011 - 10.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Trained new cashiers on register operations and customer service protocols.
- Monitored inventory levels at checkout, ensuring availability of essential items.
- Implemented cash handling procedures, minimizing discrepancies during shifts.
- Led initiatives to enhance checkout processes, resulting in improved transaction speed and accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
No Degree - Advanced Computer Studies
Informatics
Penang MalaysiaHigh School Diploma -
St. Lawrence
Mumbai India05-1991
Skills
- Networking and partnerships
- Pricing strategy
- Business operations
- Customer service background
- Store maintenance
- Staff hiring and training
- Customer service expertise
- Supplier negotiation
Timeline
Shop Owner
Postal Annex
01.2015 - Current
Cashier
Walmart
07.2011 - 10.2013
No Degree - Advanced Computer Studies
Informatics
High School Diploma -
St. Lawrence