Alpen Sue
Eldridge,IA
Summary
At Genesis Healthcare System, I spearheaded clinic operations, enhancing patient satisfaction and operational efficiency through strategic leadership and HIPAA compliance. My expertise in clinical management and employee training fostered a high-performing team, significantly improving service delivery and clinic success. My approach combined administrative prowess with a commitment to quality care, driving continuous improvement and innovation.
Overview
17
17
years of professional experience
Work History
Clinic Manager
Genesis Healthcare System
12.2006 - 09.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Budgeted for resources to control expenditure and maximize profits.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Coordinated community outreach efforts to promote health education and build strong connections between the clinic and local residents.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Partnered with medical insurance providers to ensure accurate billing, reducing claim denials and enhancing the clinic''s revenue stream.
- Developed marketing strategies to increase visibility and patient base.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Medical Assistant Certification - Medical Assisting
Hamilton Technical College
Davenport, IA12.2007
Skills
- Administrative Leadership
- HIPAA Compliance
- Employee Training
- Clinical management
- Employee Recruitment
- Operations Management
- Healthcare administration
- Scheduling appointments
- Scheduling
Office manager for for 29 years for our personal businesses of 4 car delearships .
Did daily run of business? Payroll, purchasing of supplies , did payroll, handled patient complaints and issues, organized sales promotions, and helped with advertising.
Timeline
Clinic Manager
Genesis Healthcare System
12.2006 - 09.2023
Medical Assistant Certification - Medical Assisting
Hamilton Technical College