Alpesh Patel
Emmaus,PA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
18
18
years of professional experience
Work History
Clerk
Kuehne + Nagel
Alburtis, PA
10.2023 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Analyzed key performance indicators to identify effective strategies.
Customer Service Associate
UPS - Allentown PA
Allentown, PA
01.2023 - 09.2023
- Demonstrated expertise in managing customer inquiries, resolving problems, and maintaining exceptional satisfaction levels.
- Consistently exceeded response time targets while achieving an exceptional 98% customer satisfaction rating
- Maintained a proven track record of providing personalized and empathetic service, showcasing strong communication abilities.
- Kept work area neat, clean, and well-stocked at all times.
Operations Manager
Adyah wholesale - Easton, PA
Easton, PA
03.2021 - 12.2022
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Formed and sustained strategic relationships with clients, resulting in significant business growth from 70 store contracts to 550 contracts within a 1.5-year period.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Deputy Store Manager
Aldi Stores - Australia
Leopold, VIC
07.2013 - 03.2021
- Managed a team of approximately 18 employees, overseeing scheduling, performance reviews, and training.
- Maintained up-to-date knowledge of product lines available in the store.
- Performed cash handling duties such as deposits, payments, returns and refunds.
- Provided leadership and direction to store employees, ensuring customer satisfaction.
- Resolved conflicts between customers or staff members in a professional manner.
- Managed daily operations of the store, including scheduling staff, ordering inventory, and resolving customer complaints.
- Ensured compliance with all safety policies and procedures.
- Created monthly reports detailing sales figures and goals achieved for management review.
Research Assistant
Deakin University, Australia
Waurn Ponds, Victoria
08.2011 - 02.2013
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared comprehensive reports summarizing research findings.
- Managed multiple research projects simultaneously while ensuring accurate record keeping.
- Contributed ideas and suggestions regarding potential new areas of inquiry based on current trends in the field.
- Assisted in the design and implementation of experimental protocols.
Assistant Manager
Shiraaz Restaurant
Melbourne, Victoria
01.2010 - 01.2012
- Pioneered seamless operations from start to finish in a flourishing establishment by coordinating tasks like ordering food and beverages, managing P&L performance, sales projections, facilitating events, and devising effective marketing campaigns
- Established and enforced proper procedures for maintaining a safe work environment.
- Created weekly work schedules for all restaurant personnel.
- Analyzed operational costs and made recommendations for cost savings.
- Managed cash register operations including deposits and reconciling discrepancies.
Sales Manager
Hari Ohm Kirti Dairy and Food Store
01.2007 - 01.2009
- Oversaw a team of 21 employees
- Executed all management responsibilities including front end operations involving cash controls, customer satisfaction and staff scheduling
- Tracked employee performance and effectively trained team members on product knowledge and sales techniques.
Education
Master of Biotechnology(Honours) -
Deakin University
Geelong, Australia06-2011
Master of Science in Biotechnology -
Allahabad University
05-2006
Bachelor of Science in Microbiology -
Gujarat University
06-2004
Skills
- Excellent Multitasker
- Proactive
- Problem Solver
- Self Motivated
- Research
- Document Management
- Verbal and writing communication
- Prioritization
- Confidentiality
- Organizational Skills
Timeline
Clerk
Kuehne + Nagel
10.2023 - Current
Customer Service Associate
UPS - Allentown PA
01.2023 - 09.2023
Operations Manager
Adyah wholesale - Easton, PA
03.2021 - 12.2022
Deputy Store Manager
Aldi Stores - Australia
07.2013 - 03.2021
Research Assistant
Deakin University, Australia
08.2011 - 02.2013
Assistant Manager
Shiraaz Restaurant
01.2010 - 01.2012
Sales Manager
Hari Ohm Kirti Dairy and Food Store
01.2007 - 01.2009
Master of Biotechnology(Honours) -
Deakin University
Master of Science in Biotechnology -
Allahabad University
Bachelor of Science in Microbiology -
Gujarat University