Alpha Coleman
Oakfield,GA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
SGA Dental Partners
Vienna, GA,
05.2023 - Current
- My position here at this establishment is to adhere to the patients coming in for urgent care services, verify patients demographics , their insurance and schedule appointments as well
- My responsibilities also includes preparing medical records and billing and filing insurance claims
- ER
- Maintained confidentiality of customer information at all times.
- Scheduled and confirmed appointments for clients and staff.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled appointments for clients and recorded all client data into the system.
- Responsible for opening and closing the office on time each day.
- Greeted customers and visitors in a professional manner.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Updated front office phone protocols to increase productivity and decrease customer hold times.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors and verified reasons for visit and appointment information.
- Ensured that front desk area was well organized at all times.
- Handled incoming and outgoing mail and packages.
- Provided administrative support including photocopying, faxing, and filing.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Updated and maintained office policies and procedures.
- Kept offices organized and well-stocked to maximize operational efficiency.
- Input customer data into reservation systems and updated to reflect room changes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
10.2017 - Current
- My job position at wadley regional medical center includes checking and registry in patients who wants to be seen who wants to be seen in the ER I also update demographics and verify insurance to to send claims out to the responsible parties I also see direct admits that are transferred from different healthcare facilities also the client building for other healthcare facilities for X-rays and radiology
Front Office Clerk/Receptionist
Radiology Consultants
Texarkana, TX
09.2016 - 10.2017
- My position at radiology Consultants I was a front office desk clerk and receptionist
- We work for the radiology physicians at christus st
- Michael's in Texarkana Texas
- Also in Atlanta Texas and magnolia Arkansas
- I what's responsible for updating and verifying patients demographics and insurance information for claims to be filed and sent off to responsible parties purposes also we took payments from patients who came to settle their accounts they received from the hospital or imaging center
- ER Registrar
Education
Certifications and Licenses BLS/CPR February 2019 to July 2020 I have my BLS and CPR certification basic life support training Assessments Verbal Communication — Proficient - Medication administration
07.2020
Speaking -
07.2020
Composing & Sorting Email with -
07.2020
PC) — Familiar -
07.2020
Effectively composing and organizing email messages in Microsoft -
07.2020
Associate - Healthcare Management
Ultimate Medical Academy
Tampa, FL08.2016
Skills
- Hospital Experience (2 years)
- Insurance Verification (7 years)
- Medical Records (3 years)
- Clerical Experience (10 years)
- EMR Systems (6 years)
- Medical Imaging (1 year)
- Medical Office Experience (6 years)
- Medical Scheduling (6 years)
- Vital Signs (1 year)
- Medical Terminology (7 years)
- Microsoft Office, Microsoft Word, PowerPoint (10 years)
- Medical Billing (1 year)
- Transcription (Less than 1 year)
- HIPAA (7 years)
- Patient Care (7 years)
- Epic
- Office Administration (6 years)
- Office Management (Less than 1 year)
- QuickBooks
- Medical Coding
- Personal Assistant Experience
- Phone Etiquette (10 years)
- Anatomy Knowledge (6 years)
- Triage (1 year)
- CPT Coding
- Cerner (3 years)
- Patient service (7 years)
- Customer service (10 years)
- Patient registration
- Insurance verification
- Appointment scheduling
- Payment processing
- Customer service
- Communication skills
- Office organization
- Data entry
- Document preparation
- Cash handling
- Problem solving
- Time management
- Multiline phone system
- Verbal and written communication
- Confidentiality
- Telephone skills
- Word processing
Additional Information
- Willing to relocate: Anywhere
Relocation
Willing to relocate: Anywhere
Timeline
Front Office Receptionist
SGA Dental Partners
05.2023 - Current
10.2017 - Current
Front Office Clerk/Receptionist
Radiology Consultants
09.2016 - 10.2017
Certifications and Licenses BLS/CPR February 2019 to July 2020 I have my BLS and CPR certification basic life support training Assessments Verbal Communication — Proficient - Medication administration
Speaking -
Composing & Sorting Email with -
PC) — Familiar -
Effectively composing and organizing email messages in Microsoft -
Associate - Healthcare Management
Ultimate Medical Academy
Similar Profiles
Alpha ColemanAlpha Coleman
Front Office Receptionist at SGA Dental PartnersFront Office Receptionist at SGA Dental Partners
Ashle' GarciaAshle' Garcia
Talent Acquisition and Engagement Manager at SGA Dental PartnersTalent Acquisition and Engagement Manager at SGA Dental Partners
Melissa RodriguezMelissa Rodriguez
C-Suite Executive Assistant at SGA Dental PartnersC-Suite Executive Assistant at SGA Dental Partners
Brandi EtheridgeBrandi Etheridge
Regional HR Partner & HR Integrations Specialist at SGA Dental PartnersRegional HR Partner & HR Integrations Specialist at SGA Dental Partners
Tyler MoyleTyler Moyle
HVAC Installer at AirTech Heating and Air ConditioningHVAC Installer at AirTech Heating and Air Conditioning