Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alpha Coleman

Albany,GA

Summary

Dynamic and detail-oriented professional with extensive experience at SGA Dental Partners, excelling in appointment scheduling and customer service. Proven ability to enhance office efficiency and improve patient satisfaction through effective problem-solving and strong communication skills. Adept at managing financial transactions and maintaining confidentiality in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Front Office Receptionist

SGA Dental Partners
05.2023 - Current
  • Monitored financial transactions at front desk, ensuring accurate billing and minimizing discrepancies.
  • Created weekly staff schedules for optimal coverage during peak hours.
  • Reconciled end-of-day reports for accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive customer relationships.
  • Reduced caller wait times by promptly answering phone lines and directing calls.
  • Maintained clean reception area to promote professional environment for clients.
  • Greeted visitors and customers with friendly, knowledgeable assistance.
  • Ensured efficient check-in and check-out procedures for welcoming atmosphere.

Medical Center Representative

PPG
04.2021 - 05.2023
  • Implemented new electronic health records system for organized patient information.
  • Resolved billing discrepancies through research and collaboration, ensuring accurate patient invoicing.
  • Facilitated transitions between providers during shifts with detailed documentation of cases.
  • Enhanced office culture by building strong relationships and providing exceptional patient service.
  • Maintained confidentiality of sensitive data, adhering to HIPAA regulations for privacy protection.
  • Supported clinical staff by preparing exam rooms and assisting with minor procedures.
  • Streamlined patient registration to improve check-in experience and reduce wait times.
  • Answered calls, provided information, and directed inquiries to appropriate staff.

ER Registrar

Wadley Regional Medical Center
09.2017 - 04.2021
  • Used electronic systems to enter provider orders and retrieve test results.
  • Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
  • Assisted in the implementation of new electronic health record system, optimizing workflow and data accuracy.
  • Implemented daily audits of registration data entry processes to identify potential areas for improvement and enhance overall efficiency within the ER department.
  • Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
  • Reviewed and updated emergency room protocols regularly, ensuring compliance with changing industry standards and guidelines.
  • Processed insurance approval forms for scheduled procedures and office visits.
  • Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
  • Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
  • Streamlined emergency room admissions process, resulting in reduced patient wait times.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.

Unit Secretary

Radiology Consultants
09.2015 - 09.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.

Education

Associate’s Degree - Health Care Management

Ultimate Medical Academy
Clearwater, FL
09.2016

N/A - Health Care Management

Albany State University
Albany, GA
12.1998

High School Diploma -

Terrell Middle High
Dawson, GA
05.1996

Skills

  • Telephone skills
  • Appointment scheduling
  • Verbal and written communication
  • Listening skills
  • Problem-solving skills
  • Time management
  • File management
  • Cash handling
  • Professional demeanor
  • Guest relations
  • Organization skills
  • Administrative skills
  • Clerical support
  • Service-oriented mindset
  • Basic accounting
  • Work prioritization
  • Word processing
  • Confidentiality
  • Multi-line telephone skills
  • Attention to detail
  • Team collaboration
  • Office organization
  • Office administration
  • Telephone etiquette
  • Customer service
  • Performance improvement
  • Scheduling appointments
  • Issue handling
  • Administrative support
  • Filing
  • Call routing
  • Scheduling
  • Office management
  • Meeting arrangements
  • Meeting scheduling
  • Phone etiquette
  • Appointment confirmation

Timeline

Front Office Receptionist

SGA Dental Partners
05.2023 - Current

Medical Center Representative

PPG
04.2021 - 05.2023

ER Registrar

Wadley Regional Medical Center
09.2017 - 04.2021

Unit Secretary

Radiology Consultants
09.2015 - 09.2017

Associate’s Degree - Health Care Management

Ultimate Medical Academy

N/A - Health Care Management

Albany State University

High School Diploma -

Terrell Middle High

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