Alpha Joiner-Snipes
Twin City,GA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Caring, empathetic Substance Abuse Counselor with [Number] years of experience in [Type] settings. Exceptionally talented at building rapport with different patient groups to encourage honesty and growth in recovery from substance abuse. Desire to pursue new role with [Type] group. Resourceful counseling professional with experience in providing individual and group support to help clients suffering from substance abuse issues. Skilled in developing and implementing treatment plans, conducting assessments and providing referrals to external resources. Committed to advocating for client rights and helping build positive coping skills.
Overview
24
24
years of professional experience
Work History
Receptionist
Emanuel Internal Medicine
10.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Substitute Teacher, K-12
Emanuel County Board Of Education
02.2001 - 10.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Substance Abuse Technician/ Nursing Assistant
CSB of Middle Georgia
02.2013 - 08.2023
- Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
- Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
- Maintained confidentiality of client information, adhering to ethical standards and legal requirements for the protection of sensitive data in a professional setting.
- Educated clients on the dangers of substance abuse and the benefits of sobriety through group workshops and one-on-one counseling sessions.
- Implemented relapse prevention strategies by identifying triggers, developing coping skills, and creating personalized action plans for each client''s unique situation.
- Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
- Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
Education
High School Diploma -
Toombs County High School
Lyons, GA06.1980
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
Affiliations
- Temple of Grace Holiness Church
Timeline
Receptionist
Emanuel Internal Medicine
10.2023 - 08.2024
Substance Abuse Technician/ Nursing Assistant
CSB of Middle Georgia
02.2013 - 08.2023
Substitute Teacher, K-12
Emanuel County Board Of Education
02.2001 - 10.2023
High School Diploma -
Toombs County High School