Alpha Mongerard
Dade City
Summary
Position allowing for parlay of demonstrated organization, customer service, communication, and managerial skills proven through years of successful employment, self-employment, & discipline.
Overview
27
27
years of professional experience
Work History
Driver/ Sales Merchandiser
Colonial Distribution
11.2024 - 07.2025
- Delivered packages efficiently, ensuring timely arrivals for customer satisfaction.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance.
- Navigated various routes using GPS technology to optimize delivery times and fuel efficiency.
- Communicated effectively with dispatchers to confirm delivery schedules and address route changes.
- Adhered to traffic regulations and safety protocols to ensure safe driving practices at all times.
- Delivered goods and products to customer on time and in excellent condition.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Driver/Sales Merchandiser
Kerug
08.2021 - 06.2024
- Delivered goods safely and efficiently across designated routes.
- Maintained accurate logs of mileage, fuel consumption, and delivery schedules.
- Conducted routine vehicle inspections to ensure safety compliance and operational readiness.
- Assisted in training new drivers on best practices for route navigation and customer service.
- Developed improved delivery strategies to enhance time management and efficiency.
- Coordinated with dispatch to optimize routing based on traffic conditions and delivery priorities.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Area Delivery Specialist
Tampa Bay Times
01.2009 - 01.2021
- Coordinated timely delivery schedules to ensure efficient distribution of publications.
- Oversaw route optimization to maximize efficiency in delivery operations.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
Manager
Air Force
07.1999 - 06.2009
- Directed operational strategies to enhance team productivity and performance.
- Implemented process improvements, resulting in increased workflow efficiency across departments.
- Analyzed performance metrics to identify areas for strategic growth and resource allocation.
- Mentored staff on best practices, fostering a culture of continuous improvement and collaboration.
- Facilitated cross-functional communication to align departmental goals with organizational objectives.
- Developed training programs that improved employee skill sets and reduced onboarding time.
- Oversaw budget management, ensuring optimal resource utilization while maintaining financial compliance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Sales Manager
Alpha Wireless
01.2005 - 01.2009
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Analyzed market trends to identify opportunities for business growth and customer engagement.
- Fostered relationships with key clients to drive loyalty and repeat business initiatives.
- Streamlined sales processes, resulting in improved efficiency and reduced cycle time for closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Food Service Manager
MacDill Air Force Base
01.1999 - 01.2009
- Oversaw daily food service operations ensuring compliance with military standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff in food safety practices and customer service excellence.
- Developed menus aligning with nutritional guidelines and dietary restrictions for diverse populations.
- Coordinated catering services for special events, enhancing client satisfaction and operational efficiency.
- Analyzed operational processes to identify areas for improvement and increase productivity.
- Established cost control measures resulting in enhanced budget management and resource allocation.
- Led cross-functional teams to execute large-scale food service initiatives effectively across the base.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
No Degree - Transportation
Roadmaster
Tampa, FL01-2021
X-Ray Tech - Medical
Ultimate Medical Academy
Clearwater, Florida01.2010
Skills
- Able to type 60 wpm
- Manage Operations
- Report Preparation
- General Office Skills
- Ability to learn Quickly
- Typing
- Multitasking Abilities
- Control Resources
- Computer Savvy
- Multi-Line Phone Systems
- Customer Service
- Scheduling
- Supervisor
- Problem Solving
- Quality Assurance Inspections
- Inventory
- Written Correspondence
- Accounting/Bookkeeping
- Front-Office Operations
- Professional Presentations
- Instruction of various training to co-workers
- 10 Key
- Distribution
- Cashier
- Maintained various logs
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Project Management
Military Career
Honorably Discharged United States Air Force, 07/07/99, 06/14/09, Korean Defense Medal, Good Conduct Medal, Air Force Achievement Medals, Global War on Terrorism Expeditionary Medal, National Defense Service Medal, Air Force Airmen Leadership Graduate
Timeline
Driver/ Sales Merchandiser
Colonial Distribution
11.2024 - 07.2025
Driver/Sales Merchandiser
Kerug
08.2021 - 06.2024
Area Delivery Specialist
Tampa Bay Times
01.2009 - 01.2021
Sales Manager
Alpha Wireless
01.2005 - 01.2009
Manager
Air Force
07.1999 - 06.2009
Food Service Manager
MacDill Air Force Base
01.1999 - 01.2009
No Degree - Transportation
Roadmaster
X-Ray Tech - Medical
Ultimate Medical Academy