ALPHA SOW
New York,NY
Summary
Experienced customer service professional with a background in business ownership, adept at fostering strong client relationships and delivering exceptional service. Skilled in handling diverse client needs with a focus on ensuring satisfaction and building loyalty.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
New York, NY
05.2024 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner
- Received daily delivery instructions and route assignments from dispatch
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations
- Adhered to all applicable traffic laws while driving delivery vehicle.
Director (Supermarket)
ETS SOW ALPHA OUMAR
Conakry, Guinea
01.2021 - 06.2023
- Led cross-functional teams in the development of innovative solutions to complex problems
- Recruited, trained, supervised, evaluated and mentored staff members
- Negotiated agreements with external partners such as contractors or consultants
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Electronic Store Owner
Smart House Electronique
Conakry, Guinea
06.2015 - 10.2020
- Created a unique shopping experience for customers by providing personalized service
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise
- Maintained records of sales, profits and losses within the store
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
Food Waiter
Mamamiapizzerias
Conakry, Guinea
01.2012 - 08.2013
- Performed cashier duties such as taking payments, counting change, and issuing receipts
- Ensured all dishes were prepared according to recipe standards
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly
- Greeted guests and answered questions about menu items.
Education
Management Commerical Management -
SAGE SAARI Safawbe
Commerce BTS in Commerce -
School of Higher Management Conakry
Skills
- Multiple Language Fluency
- Punctual and Reliable
- Product Promotion
- Customer Service
- Problem-Solving
- Attention to Detail
Languages
- French, Native/ Bilingual
- Poular, Native/ Bilingual
- Arabic, Full Professional
- English, Professional
Timeline
Delivery Driver
DoorDash
05.2024 - Current
Director (Supermarket)
ETS SOW ALPHA OUMAR
01.2021 - 06.2023
Electronic Store Owner
Smart House Electronique
06.2015 - 10.2020
Food Waiter
Mamamiapizzerias
01.2012 - 08.2013
Management Commerical Management -
SAGE SAARI Safawbe
Commerce BTS in Commerce -
School of Higher Management Conakry