Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alpha Amadou Diallo

Alpha Amadou Diallo

Bronxville,NY

Summary

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Multilingual community advocates with many years' of experience helping children, foster families and biological parents navigate complex system. Skilled at developing and improving relationships, resolving issues, and managing conflict. Good organization with hardworking mentality and caring approach.

Overview

7
7
years of professional experience

Work History

Security Officer

Allied Universal Security Services
New York, New York
04.2024 - Current
  • Confirmed visitor identification prior to granting entry into the building.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Checked for safety hazards and took corrective action when necessary.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Maintained accurate logs of all security related activities.
  • Performed first aid and CPR when necessary during emergency situations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.

Crew Trainer

Starbucks
Columbus, Ohio
09.2023 - 04.2024
  • Ensured that all safety protocols were followed during training sessions.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Assisted management in developing strategies to improve customer service standards.
  • Identified areas of improvement within the team by implementing regular assessments and evaluations.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Documented performance, safety and customer service needs to improve operations.
  • Facilitated conflict resolution exercises to promote a positive work environment.

Delivery Associate

Shipt HQ
New York, New York
05.2023 - 04.2024
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Maintained accurate logbook of deliveries and pick-ups.
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Assisted with unloading product from truck as needed upon delivery to customer's location.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Ensured proper care in the handling of packages to avoid damage during transit.
  • Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets.

Community Support Worker

Love for Mankind LLC
Columbus, Ohio
11.2023 - 02.2024
  • Provided emotional support and encouragement during difficult times.
  • Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
  • Provided support to individuals with disabilities in activities of daily living.
  • Developed individualized plans for clients and monitored progress towards goals.
  • Developed positive relationships with clients while maintaining professional boundaries.
  • Assisted clients in developing life skills and independent living abilities.
  • Provided transportation for clients to various appointments or activities as required.
  • Supported clients during medical appointments, advocating on their behalf when needed.
  • Facilitated recreational activities that encouraged socialization and skill development.
  • Educated families about available resources within the community.
  • Counseled clients on mental health issues such as depression, anxiety, substance abuse.
  • Conducted home visits to assess client needs and provide guidance and resources.
  • Supervised community outings, enabling clients to achieve maximum personal independence.
  • Engaged in crisis intervention procedures to prevent or facilitate hospitalization.

Senior Security Officer

Societe Generale Bank
01.2017 - 12.2020
  • Assisted in training new security staff on safety measures and protocol.
  • Organized regular drills for staff members so they can practice responding to various types of emergencies.
  • Provided support during special events at the facility, including crowd management duties.
  • Responded quickly to alarms triggered by intrusion detection systems at the site.
  • Implemented risk mitigation strategies to protect company assets from loss due to theft or other hazards.
  • Created detailed reports after each incident involving security breaches or suspicious activities.
  • Conducted investigations into security breaches or suspicious activities.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Created monthly reports summarizing caseload activities for review by supervisor.
  • Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
  • Facilitated group sessions focusing on topics such as life skills development and conflict resolution.
  • Developed relationships with local agencies to ensure access to necessary services for clients.

Education

Some College (No Degree) - Security And Protective Services

New Millennium Training Services Academy
Bronxville, NY
01-2024

Some College (No Degree) - English Language And Literature

Adult Learning School - ESL
Manhattan, MT
01-2023

Adult First Aid/CPR/AED

Corporation Services Company
Columbus, OH
01-2023

Master of Arts - Business And Managerial Economics

University of Koffi Anan De Guinea
Guinea
01-2006

Some College (No Degree) - Supporting People With Developmental Disabilities

Geodis - Department of Developmental Disabilities
Columbus, OH

Skills

  • Staff Management
  • Crime Prevention
  • Investigation documentation
  • Document Management
  • Detail Oriented
  • Criminal Law
  • Conflict resolution techniques
  • Physical Fitness
  • Complex Problem-Solving
  • Shift work experience
  • Conflict de-escalation
  • Relationship building and management
  • High level of integrity
  • Crisis Management
  • Incident Reporting
  • FLUENT IN Spanish, English, Portuguese,French & FULANI
  • First aid and CPR certified
  • Report Writing
  • Parenting education
  • Needs Assessment
  • Client Advocacy
  • Domestic Violence Prevention
  • Community Networking
  • Child development knowledge
  • Crisis Intervention
  • Cultural Competency
  • Substance Abuse Counseling
  • Interviewing techniques
  • Behavioral support

Timeline

Security Officer

Allied Universal Security Services
04.2024 - Current

Community Support Worker

Love for Mankind LLC
11.2023 - 02.2024

Crew Trainer

Starbucks
09.2023 - 04.2024

Delivery Associate

Shipt HQ
05.2023 - 04.2024

Senior Security Officer

Societe Generale Bank
01.2017 - 12.2020

Some College (No Degree) - Security And Protective Services

New Millennium Training Services Academy

Some College (No Degree) - English Language And Literature

Adult Learning School - ESL

Adult First Aid/CPR/AED

Corporation Services Company

Master of Arts - Business And Managerial Economics

University of Koffi Anan De Guinea

Some College (No Degree) - Supporting People With Developmental Disabilities

Geodis - Department of Developmental Disabilities
Alpha Amadou Diallo