Alpha Benit Ngongo Shotshe
Cedar Rapids,United States
Summary
A dedicated and experienced Computer Technician with 3 years’ experience with a Secret Security Clearance, who balances multitasking and completing tasks. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
25A Signal Support Systems Officer
U.S. Army-Iowa
08.2023 - Current
- Led a team of signal soldiers in maintaining and operating tactical communication systems in various field environments
- Managed the installation, operation, and maintenance of voice, data, and video communication networks
- Developed communication plans and strategies to ensure reliable and secure connectivity for command and control operations
- Coordinated with other military units and external agencies to establish interoperable communication capabilities
- Provided technical expertise and guidance on signal operations and equipment utilization
- Conducted training exercises and simulations to enhance the proficiency of signal soldiers in their duties
- Implemented security measures to safeguard sensitive information and communication channels.
25B Information Technology Specialist
U.S. Army (Camp Dodge, IA)-Johnston, IA
05.2022 - 07.2023
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Responded to queries either in person or over the phone
- Helped Write training manuals in support of daily operations
- Trained computer users on Dell Systems
- Maintained daily performance of computer systems
- Responded to email messages for customers seeking help
- Asked questions to determine nature of problem
- Walked customers through problem-solving process
- Installed, modified, and repaired computer hardware and software
- Cleaned up computers
- Run diagnostic programs to resolve problems
- Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Installed computer peripherals for users
- Followed up with customers to ensure issues has been resolved
- Gained feedback from customers about computer usage
- Run reports to determine malfunctions that continue to occur.
Student Help Desk / IT intern
Heartland Community College-Normal, IL
06.2018 - 08.2019
- Providing technical support for numerous software and applications
- Assisting academia/ students with password resets
- Troubleshooting technical issues for 20-25 students/academia (customers) per day, diagnosing problems, performing root-cause analysis, and identifying solutions
- Attending meetings with IT supervisors to discuss recurring technical issues and integrate solutions into the knowledge base to improve by 10% the resolution times
- Assisting with computer configuration, troubleshooting software, and hardware issues.
Education
Bachelor's degree in Computer Science -
Western Governors University
Salt Lake City, UT07.2024
Diploma in Signal School -
US Army Cyber Center of Excellence
Fort Eisenhower, GA03.2024
Associate in Science (AS) in Engineering -
Heartland Community College
Normal, IL12.2019
Skills
- Diagnostic & Troubleshooting
- Customer Service
- Proficient in Microsoft Office
- Leadership
- Cable Building
- Desktop Support
- Software Troubleshooting
- Network Support/Technical Support
- TCP/IP
- Remote Access Software
- Operating Systems
- Active Directory
- System Administration
- Database administration
- Critical thinking
- HTML
- CSS
- Research
- SharePoint
- Disaster Recovery
- VPN
- Application support
- Backup solutions
- Incident Management
- Hardware maintenance
- Team Collaboration
- Goal Setting
- Self Motivation
- Task Prioritization
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Organizational Skills
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Attention to Detail
- Teamwork and Collaboration
Certification
- CompTIA Security+
- ITIL Certification
Military Service
United States Army, United States, Second Lieutenant, 03/01/22, Present
Timeline
25A Signal Support Systems Officer
U.S. Army-Iowa
08.2023 - Current
25B Information Technology Specialist
U.S. Army (Camp Dodge, IA)-Johnston, IA
05.2022 - 07.2023
Student Help Desk / IT intern
Heartland Community College-Normal, IL
06.2018 - 08.2019
Bachelor's degree in Computer Science -
Western Governors University
Diploma in Signal School -
US Army Cyber Center of Excellence
Associate in Science (AS) in Engineering -
Heartland Community College
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