Alphanso Rothwell
114 Park St , Apt 4
Summary
Experienced Collections Coordinator with a track record of success in driving customer service and team management. Proven ability to thrive in high-pressure environments and leverage strong organizational and interpersonal skills. Skilled in customer support, technical troubleshooting, and team leadership. Adept at adapting to new technologies and committed to delivering top-notch service. Proficient in Microsoft Office and possess a strong understanding of quality assurance principles.
Overview
17
17
years of professional experience
Work History
Mobile Billing Specialist
Charter Spectrum
01.2025 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Collections Coordinator
Capital One
02.2020 - 05.2024
- As a Collections Coordinator at Capital One;
- Worked on Staples & Hitouch accounts Business Accounts
- Developed and implemented strategies to optimize the collections process and maximize debt recovery.
- Utilized effective communication and negotiation skills to handle challenging collection cases and reach mutually beneficial agreements with customers.
Customer Service
Staples
08.2019 - 12.2019
- As a Customer Service representative at Staples;
- Provided exceptional customer service by addressing customer inquiries and resolving issues in a timely and professional manner.
- Assisted customers with product information, purchases, and after-sales support, ensuring a positive customer experience.
- Maintained a high level of product knowledge to effectively assist customers in making informed purchasing decisions.
- Collaborated with team members to ensure a seamless and efficient customer service experience.
Customer Service Agent
Xerox Jamaica
08.2008 - 11.2013
- As a Customer Service Agent at Xerox Jamaica;
- Handled a high volume of customer inquiries and issues, providing accurate and timely solutions to ensure customer satisfaction.
- Utilized effective communication and problem-solving skills to address customer concerns and provide assistance.
- Consistently met and exceeded customer service targets, maintaining a positive and professional demeanor in challenging situations.
- Collaborated with team members to share best practices and improve overall customer service delivery.
Education
Bachelor of Arts - Psychology
University Of The West Indies
09.2014
Skills
- Teamwork
- Time Management
- Leadership Skills
- Communication
- Computer Skills
- Microsoft Office
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Team Management
- Collections Process
- Negotiation Skills
- Organizational Skills
- Collection practices
- Problem-solving
- Dispute resolution
Timeline
Mobile Billing Specialist
Charter Spectrum
01.2025 - Current
Collections Coordinator
Capital One
02.2020 - 05.2024
Customer Service
Staples
08.2019 - 12.2019
Customer Service Agent
Xerox Jamaica
08.2008 - 11.2013
Bachelor of Arts - Psychology
University Of The West Indies
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