Alphecca Shaula Mae Estur-David
4744 Canyon Hills Drive,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Relationship Banker
Bank of America
06.2023 - Current
- Reach monthly sales and 100% on banker scorecard and monthly Performance Rate.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Responsible for ordering bank supplies, and utilities supplies needed for the center.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Work directly with Financial Center Manager, for operations & sales.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Maintained in-depth product and service knowledge for well-informed customer advice.
Front Desk Receptionist
Hilton
02.2022 - Current
- Consistent employee of the month for frontdesk department bringing good reviews in Google Review and Hilton Review Website.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Agent
Hilton Garden Inn
05.2016 - 03.2020
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Coordinated with vendors for repair and maintenance of hotel.
- Maintained clean and organized front desk areas to uphold polished company image.
Travel Consultant
Air You Go Travels
01.2014 - 02.2016
- Reach monthly goals and sales quota bringing good revenue for company year 2015.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
Education
Bachelor of Science - Hotel Management
University Of Cebu
Cebu,Philippines03.2015
Skills
- Relationship building and management
- Easy to adopt in policy development and implementation
- Efficient in Data Collection,Scheduling, Data Entry
- Financial Advising
- Cash Flow Management
- Community Relations
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Relationship Banker
Bank of America
06.2023 - Current
Front Desk Receptionist
Hilton
02.2022 - Current
Front Desk Agent
Hilton Garden Inn
05.2016 - 03.2020
Travel Consultant
Air You Go Travels
01.2014 - 02.2016
Bachelor of Science - Hotel Management
University Of Cebu
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