Alphfonzo Pearsall II
Suitland,MD
Summary
Experienced with administrative and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings and building relationships within the office.
Overview
13
13
years of professional experience
Work History
Office Supervisor
Luminis Health
03.2023 - Current
- Greets and accurately registers patients into the practice management system
- Performs EPIC scanning and abstracting duties
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Responsible for collecting office payments and end of day reconciliations
- Obtains patient records from various offices and hospitals as needed
- Once obtained, scans information into patient charts
- Fax reports and Op notes to referring and primary care physicians accordingly
- Faxes patient records to specialist's offices as needed
- Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate
- Training, and supervising administrative staff
- Monitoring inventory
- Verifying detailed insurance benefits and retrieving authorization
- Maintains appropriate documents and licenses required to assure compliance with regulatory
- Get prior authorization approvals from payers
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Office Administrator
Stable Foundation Childcare Center
10.2017 - 03.2023
- Maintained a clean and orderly working environment for staff and children according to MD state regulations
- Created engaging quarterly curriculum for students including daily observations, meals, and administering medications
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Created a schedule to ensure proper teacher to child ratio
- Collected and recorded weekly tuition for children (excel spreadsheet that I created)
- Created and distributed yearly receipts for parents and guardians (Microsoft word)
- Oversee all payroll distribution
- Constructed financial reports of business expenses and revenue (via Excel)
- Oversee payment of business' quarterly and annual taxes
- Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations
- Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings
- Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking
- Purchasing office supplies, equipment, and furniture
- Performing other relevant duties when needed
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Day Shift Supervisor/Sous Chef
Ben's Upstairs
10.2016 - 10.2017
- Managing employee schedules
- Collaborated with other supervisors to implement cross-training initiatives, increasing workforce flexibility and versatility.
- Ensure industry rules and regulations are followed
- Developed training materials for new employees to streamline onboarding processes and reduce learning curves.
- Handle customer and employee complaints
- Ensure adequate supplies and food at all stations for beginning of service
- Maintained a clean kitchen and storage area according to DC food administration code
- Instructed line cooks on daily duties
- Assisted with creating new recipes and menu items
- Prepared food to order
- Train and integrate new workers
- Supported upper management in strategic decision-making by providing relevant data analysis, insights, and recommendations from daily operations perspective.
- Improved day-to-day operations for smooth workflow by closely monitoring employee performance and providing constructive feedback.
- Boosted employee morale through recognition programs, team-building activities, and transparent communication practices.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Assisted in the hiring process by reviewing applications, conducting interviews, and making well-informed recommendations for candidate selection.
- Enhanced team productivity by implementing efficient work schedules and task delegations.
Lead Customer Service Associate
Walmart
02.2013 - 09.2016
- Greeted customers
- Listening to customers' concerns and handling complaints by providing great customer service
- Check behind all team members insuring they closed out tills and deposited money into safe
- Guide customers to products that suit their needs
- Activate cell phones, wireless devices and other electronics
- Maintain a clean storefront
- Communicating with customers in-person, through email or chat and over the phone
- Stock and inventory new and existing products
- Trained new cashiers
- Cashed checks, wire transfers, and assist customers with bill pay
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Collaborated with team members to develop strategies for improving customer experience and retention.
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Managed scheduling requirements across multiple shifts, ensuring adequate staffing levels were maintained at all times.
- Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
- Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
Customer Service Representative
Mattel Inc
08.2012 - 02.2013
- Greeted and assisted customers, organized/arranged/maintained new and existing store items
- Listening to customers' concerns and handling complaints and returns
- Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner
- Ensuring the confidentiality and security of files and filing systems
- Assisted customers with a warm and professional attitude
- Processed orders, customer transactions, exchanges and refunds
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Performed data entry for customer information, shipments and orders
- Handled billing issues and order inquiries
- Operated the cash drawer
- Took inventory
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
- Customer service
- Time management
- File organization
- Organizing and categorizing
- Front office management
- Verbal communication
- Working knowledge of medical terminology
- Excel spreadsheets
- Appointment scheduling
- Strong problem solver
Timeline
Office Supervisor
Luminis Health
03.2023 - Current
Office Administrator
Stable Foundation Childcare Center
10.2017 - 03.2023
Day Shift Supervisor/Sous Chef
Ben's Upstairs
10.2016 - 10.2017
Lead Customer Service Associate
Walmart
02.2013 - 09.2016
Customer Service Representative
Mattel Inc
08.2012 - 02.2013