ALPHIE GUESS
Mckinney,TX
Summary
PROFILE OF QUALIFICATIONS Results-driven Operations Manager with a proven track record of surpassing goals and exceeding expectations. Skilled in building, training, and leading high performance sales teams; focusing heavily on monitoring individual performance and implementing action plans to promote growth. Dynamic interpersonal communication skills, key to forming positive relationships with upper level management, vendors and staff members. Well versed in implementing innovative strategies to increase overall efficiency, boost company revenue and retain clients. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
Work History
CEO/Owner
Alphie Guess Vocal Design
02.2016 - Current
- Monitored key business risks and established risk management procedures.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Voice and Piano Instructor
Taylor Robinson Music Lessons
05.2017 - Current
- Attended department meetings and collaborated with other fine arts teachers.
- Held afterschool meetings and rehearsals in preparation for shows.
- Gathered display materials and distributed programs for shows and performances.
- Sponsored student fine arts clubs, attending club meetings and events.
- Established strong music foundation with students by incorporating basic music theory into weekly lessons.
- Audio-recorded performances for playback to help students identify mistakes and areas for improvement.
- Developed musical instruction with goal of end-of-term recital performance.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Selected music from various genres for use as teaching pieces.
- Arranged lessons to accommodate each student's unique goals and interests.
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Lead Sales Agent
National/Alamo Rental Car
07.2008 - 02.2016
- Demonstrated strong leadership and sales abilities while overseeing daily operations while significantly increasing company revenue
- Managed team of up to 7 members; focused heavily on monitoring and boosting individual performance
- Delivered high quality customer service, key to promoting satisfaction and retention
- Formed positive relationships with a multitude of clients, including corporate and international renters
- Successfully resolved customer issues and promptly answered inquiries
- Developed effective strategies to retain existing contracts
- Consistently met and surpassed sales objectives
- Key Achievements:
- Fulfilled lead role on revamp / acquisition project throughout 4-year transition from Enterprise to National / Alamo
- Boosted sales within the 5th largest airport in the world
- Increased overall efficiency across 12 different Enterprise branch locations
- Utilized strong problem solving and relationship building skills to successfully re-acquire terminated account with a high-profile Cadillac dealership.
Management Trainee
Enterprise Rental Car
01.2003 - 01.2008
- In 12 different branches in the Region
- Obtained the #1 ESQI (Enterprise Service Quality Index) rating for all branches in region
- Ran the Massey Cadillac branch as a Trainee for 2 years.
Education
Master's - Voice Performance
The Juilliard School
New York, NY07.1992
Bachelor of Arts - Voice Performance
University of North Carolina School of The Arts
Winston-Salem, NC07.1989
Skills
- KEY SKILLS
- Operations Management
- Training & Development
- Revenue Growth
- Relationship Management
- Customer Service
- Problem-Solving
- Market Expansion
- Operational Efficiency
- Customer Support
- Virtual Tours
- Effective Customer Communication
- Attention to Quality
- Articulate Communication
- Closing Preparation
- Recruiting and Hiring Top Talent
- Customer Loyalty
- Negotiation
- Client Retention
- Setting Goals
- Time Management
- Rental Management
Languages
German
Limited Working
French
Limited Working
italian
Limited Working
Spanish
Limited Working
Timeline
Voice and Piano Instructor
Taylor Robinson Music Lessons
05.2017 - Current
CEO/Owner
Alphie Guess Vocal Design
02.2016 - Current
Lead Sales Agent
National/Alamo Rental Car
07.2008 - 02.2016
Management Trainee
Enterprise Rental Car
01.2003 - 01.2008
Master's - Voice Performance
The Juilliard School
Bachelor of Arts - Voice Performance
University of North Carolina School of The Arts
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