Alphons Harrell

PIXELLE SPECIALTY SOLUTIONS

07.2006 - Current

Account Manager (2006-2010)
Built and maintained strong client relationships to drive business growth.
Strengthened client relationships through regular communication and effective problem solving.
Accomplished multiple tasks within established timeframes.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Maintained master data in compliance with SOX and internal audit controls

Account Manager Specialists (2010-2013)
Developed systematic solutions to engineer out opportunities for human error that could result in customer facing issues.
Collaborated with Supply Planning, Customer Logistics, Manufacturing, Quality Management, and Finance to deliver on key performance indicators (KPIs).
Socialized tools I had developed to enhance the customer experience for my accounts, having them serve as best practices across the entire team.

Customer Service Team Lead (2013-2014)
Managed and motivated employees to be productive and engaged in work.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Service Improvement Lead (2014-2021)
Served as an active member of the business unit leadership team, contributing to site strategy and business planning. Acted as the voice of the customer to champion service improvements, leading to a 12% year-over-year increase in the Customer Satisfaction Index, enhancing overall customer experience
Led a key project to improve shipment efficiency and reduce safety risks related to late loading. Created a dynamic shipment planning tool that provided early visibility into uncovered shipments and daily insights into loading status, driver check-ins, and carrier assignments. Recent enhancements included auto-populated comments to streamline reporting and ensure continuity across shifts
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Successfully fostered a sense of connection and community while transitioning a geographically dispersed team—including direct and extended reports—into a hybrid work model spanning multiple states and three time zones, ensuring a smooth and supportive employee experience.

End to End Manager (2021-Present)
Designed, developed, and implemented intuitive Power BI dashboards to enhance operational visibility and safety by surfacing exception reports and key performance indicators, driving informed and timely business decisions.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Executed key initiatives in customer master data, pricing master data, material master data and inventory target standardization and optimization.
Mentored leaders through three acquisitions, integrated two new support teams, two new manufacturing facilities, and new SAP ERP system.
Improved business processes by analyzing current practices and recommending optimization strategies.
Led a project to tightly control the monthly distribution of 9,000 tons of Carbonless products across a customer base as we exited the business, distributing paper in an equitable manner to maintain customer viability for a product line with limited supply in North America.
Developed a user-friendly, error-reducing solution to enforce minimum order quantities during entry. Partnered with Honeywell to build a system-driven process that improved operational safety, minimized manual tasks, and created a future-ready framework that adapts to various business rules.

Summary