Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Leadership Experience
Affiliations
Timeline
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ALPHONSA JAY HENDERSON

Pensacola,FL

Summary

Dynamic and mission-driven professional with a proven track record in customer service and sales, notably recognized as 'Employee of the Month' at Ross Stores for outstanding sales achievements. Excelled in innovative problem-solving and strong communication, enhancing guest experience at UWF and driving sales at TJMaxx and Ross Stores. Demonstrates inspirational leadership and collaborative teamwork abilities.

Overview

3
3
years of professional experience

Work History

Leasing Agent

Cardinal Group Management
Pensacola, Florida
01.2025 - Current
  • Managed tenant inquiries and provided property information to prospective renters.
  • Conducted property tours to showcase amenities and features to potential tenants.
  • Processed lease applications and verified tenant qualifications in compliance with policies.
  • Coordinated move-in and move-out procedures to ensure smooth transitions for residents.
  • Assisted in marketing initiatives to promote available rental properties effectively.
  • Maintained accurate records of leasing activities and tenant communications daily.
  • Collaborated with maintenance team to address resident requests and concerns promptly.
  • Developed positive relationships with residents to foster a welcoming community atmosphere.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Contacted and followed up with tenants on renewal notices.

UWF Game Operations

UWF
Pensacola, FL
10.2024 - Current
  • Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
  • Completed training on policies and procedures, health and safety and environmental responsibilities.
  • Monitored game area for safety and reported concerns to professionals for immediate assistance.

Sales Associate

Ross Stores
11.2022 - 11.2024
  • Greeted customers, organized merchandise, and processed transactions efficiently.
  • Awarded 'Employee of the Month' and recognized for completing the highest number of sales transactions in January 2024.
  • Provided accurate information about products, prices and services.
  • Recommended, selected and located merchandise based on customer desires.

Sales Associate

TJMaxx
11.2022 - 11.2024
  • Provided excellent customer service, maintained the sales floor, and supported inventory management
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained cleanliness of store environment including floors, windows, displays.

Education

Bachelor of Science - International Studies

University of West Florida
Pensacola, FL
12-2027

Diploma - Civil Engineering Certificate

West Florida High School
05.2023

Skills

  • Mission-Driven
  • Collaborative
  • Innovative problem solver
  • Inspirational leader
  • Trustworthy character
  • Strong Communication
  • Teamwork Abilities

Websites

Additional Information

Strong interest in public policy, civic engagement, and legislative processes, Balances academics and athletics with excellent time-management skills, Dedicated to fostering community development through volunteerism

Leadership Experience

  • Member, Greater Little Rock Baptist Church
  • Leadership Roles, Kappa League (Secretary & Vice President)
  • Volunteer Work: Food distributions, Ronald McDonald House, Graffiti Bridge community cleanups
  • Baseball Achievements: 3-Year Varsity Starter; UWF Varsity Baseball Team
  • Debutante Escort, Local Chapter Events
  • Youth Usher Board, Church Service Team

Affiliations

  • Active Member, Greater Little Rock Baptist Church
  • Kappa League Leadership Roles: Secretary, Vice President
  • Volunteer Work: Food Distribution, Ronald McDonald House; Community Cleanups at Graffiti Bridge
  • Baseball, University of West Florida (UWF) - 3-Year Varsity Starter; Preseason All-American; Member of UWF Varsity Baseball Team
  • Student Athlete Advisory Committee UWF(Baseball)
  • Make a Wish Team Member
  • Brick by Brick NIL Enterprises
  • Participated as a Debutante Escort in community events
  • Usher Board Member, Youth Church Service Team

Timeline

Leasing Agent

Cardinal Group Management
01.2025 - Current

UWF Game Operations

UWF
10.2024 - Current

Sales Associate

Ross Stores
11.2022 - 11.2024

Sales Associate

TJMaxx
11.2022 - 11.2024

Bachelor of Science - International Studies

University of West Florida

Diploma - Civil Engineering Certificate

West Florida High School

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