Alphonse Jacques

• Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
• Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
• Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
• Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.

• Washed cars and trucks daily for auto dealership.
• Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
• Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
• Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.

caretaker, I was in charge of keeping the station up to par cleaning waxing the floors, keeping the bays, clean it all times make sure everything was in tiptop shape.

have numerous certifications and certificates and awards from being a volunteer with Red Cross which I was the team lead for territory 2, I was a member of the volunteer fire department, then I became the CERT (community emergency response team) and I graduated four classes before I retired. My role was teaching volunteers, emergency management and active shooter situations, anti-terrorism, medical, search and rescue, etc. I am Connecticut certified and trained trainer for stop the bleed, advanced life support and basic life support CPR/AED trainer

went to New Britain Academy and I became an EMT. I have a lot of safety courses and certifications certificates that I have achieved and earned.

roles are responsibility on a daily basis was of course number one job site security and safety. I was in charge of loading up a night prior for the job that is to be done the next day. Make sure everything is proper, there are no defects to the equipment and or Windows or whatever job we are doing.

there would be new people coming aboard, I would be the one to train and have them learn our ways in the proper way of being a window installer and finish carpenter.

was highly trusted in customers houses, especially if they were not there. I never had any issues we've won numerous contractor of the year certificates while I was working there, we were in the North Haven paper as well as recognized in the industry.