ALPHONSE NDIKUM
Merced,CA
Summary
IT specialist with some hands-on experience assisting with network projects, including troubleshooting firewalls, installing access points, and managing network equipment under the guidance of engineers. Skilled in desktop support and currently pursuing the CCST certification to build networking expertise. Eager to apply what I’ve learned and grow further in network management and troubleshooting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Kingspan Insulated Panels
Modesto, CA
06.2022 - Current
- Assisted with network infrastructure upgrades, supporting network engineers with Cisco switch installations and equipment management.
- Troubleshot Palo Alto firewalls under guidance, performing power resets to restore network communication.
- Terminated copper wiring and patched cables for a new office setup, collaborating with the sysadmin to ensure seamless network integration.
- Installed an access point to resolve Wi-Fi dead zones, restoring coverage in a warehouse environment.
- Provided desktop support for hardware and software issues, minimizing downtime and ensuring user productivity.
Information Technology Help Desk Technician
Camarena Health Center
Madera, CA
06.2021 - 06.2022
- Troubleshot hardware, software, and network issues to maintain operational efficiency.
- Installed and updated software applications, ensuring compliance and smooth functionality.
- Managed user accounts and permissions in Active Directory, ensuring secure access to systems.
- Provided on-site and remote support, addressing technical issues quickly to maintain productivity.
Field Installation Technician
Unwired Broadband
Fresno, CA
11.2020 - 06.2021
- Installed PoE cables and configured customer network equipment, ensuring reliable connectivity.
- Troubleshot radio equipment, resolving line-of-sight issues with access point towers.
- Completed installations and repairs during regular hours and on-call shifts, ensuring customer satisfaction and uptime.
Education
High School Diploma -
AA STAGG High School
Stockton, Ca01.2012
Some College - Computer Science
San Joaquin Delta College
Stockton, CaSkills
- Networking Concepts: DNS, DHCP, VLANs, NAT, Subnetting
- Network Devices: Cisco switches, routers, firewalls (Palo Alto)
- Protocols: TCP/IP, UDP, basic routing concepts (OSPF Awareness)
- Network Monitoring & Troubleshooting: Ping, Traceroute, IPconfig, Remote Desktop tools
- Security Awareness: Firewalls, Multi-Factor Authentication
- Operating Systems: Windows 7–11, Active Directory Administration
- Device Management: Microsoft Intune, Lansweeper, Tanium
- Team Collaboration & Documentation: Worked with sysadmins and engineers on network Projects
Certification
- Comp TIA A+, 220-1001, Completed
- Cisco Certified Support Technician (CCST) (Expected: December 2024)
Timeline
Service Desk Technician
Kingspan Insulated Panels
06.2022 - Current
Information Technology Help Desk Technician
Camarena Health Center
06.2021 - 06.2022
Field Installation Technician
Unwired Broadband
11.2020 - 06.2021
- Comp TIA A+, 220-1001, Completed
- Cisco Certified Support Technician (CCST) (Expected: December 2024)
High School Diploma -
AA STAGG High School
Some College - Computer Science
San Joaquin Delta College
Similar Profiles
Zachary TerrillZachary Terrill
Production Lead at Kingspan Insulated PanelsProduction Lead at Kingspan Insulated Panels
James CovertJames Covert
Chemical Supervisor at Kingspan Insulated PanelsChemical Supervisor at Kingspan Insulated Panels
Sajanmeet SinghSajanmeet Singh
Technician Helper at Kingspan Insulated PanelsTechnician Helper at Kingspan Insulated Panels