Alphonsius Buma
IT Professional & Educator
Washington,District Of Columbia
Summary
Experienced IT professional and educator with over 20 years in digital systems integration and data transformation. Specializes in leading cross-functional teams to deliver sustainable digital solutions across corporate and academic environments. Recognized for optimizing system performance and translating technical challenges into strategic outcomes, driving measurable improvements in operational compliance and processing speed.
Overview
2026
2026
years of professional experience
Work History
On-Site Talent Ready Facilitator
Prince George's County Public Schools
08.2023 - Current
- Support early-college IT career readiness in partnership with Prince George’s Community College and Employ Prince George’s
- Guide students through academic pathways in Information Technology and industry-recognized certifications
- Monitor academic progress and facilitate career planning discussions
- Serve as liaison between students, College Professors, and external partners (college, workforce organizations)
- Facilitated professional development workshops for educators, enhancing teaching methodologies and improving classroom engagement strategies.
- Collaborated with school administrators to align talent acquisition strategies with district goals, driving effective recruitment initiatives.
System Analyst II (Tactical Field Support - CWP-COE)
Nielsen
01.2017 - 06.2020
- Established SOPs, technical guides, and data flow frameworks to reduce recurring issues by 97%.
- Developed departmental dashboards for operational performance monitoring and issue resolution.
- Oversaw day-to-day technical operations for cross-functional teams and system workflows.
- Collaborated with stakeholders to track service levels and implemented escalation pathways using ServiceNow.
IT Infrastructure Management and IT Helpdesk
Nielsen
08.2015 - 12.2017
- Managed daily support operations, including access control, device rollout, and user training.
- Led security awareness training and compliance monitoring in alignment with corporate policies.
- Contributed to Google Cloud migration strategy and trained staff in productivity tools and new SOPs.
IT Project Manager (Leader HHT Deployment, SPOC for Digitization Deployment, SLA Leads)
Nielsen
08.2014 - 08.2015
- Directed UAT and deployment planning for handheld system rollout across departments.
- Served as primary point of contact for department-wide change initiatives and training deployment.
- Mentored team members and tracked performance toward strategic targets and KPIs.
- Led cross-functional teams in the implementation of HHT systems, improving operational efficiency and user satisfaction.
Vendor Risk Manager
Nielsen
2012 - 2014
- Evaluated and documented departmental and vendor risk factors and compliance gaps.
- Participated in internal audits and ensured adherence to contractually defined service levels.
Education
Bachelor's Degree - Mathematics and Computer Science
University of Buea
Buea, CameroonMaster of Science - Educational Technology
American College of Education
Indianapolis, IN 04.2001 -
Skills
- Test Planning & Execution
- Deliverables Management
- Oracle testing
- Implementation coordination
- User acceptance testing
- Functional specifications
- System workflows
- Risk assessment
- Stakeholder engagement
- Task delegation
Accomplishments
- Directed multi-department Windows 10 upgrade and Google Cloud launch for 50,000+ users.
- Created troubleshooting and SOP documentation that reduced repeated service issues by 95%+.
- Awarded Going Google at Nielsen Award for early platform adoption and dedicated support for the global launch.
- Led quality improvement initiatives that reduced operational escapes by over 20%.
- Successfully led change management and staff engagement for global IT transformation projects.
Timeline
On-Site Talent Ready Facilitator
Prince George's County Public Schools
08.2023 - Current
System Analyst II (Tactical Field Support - CWP-COE)
Nielsen
01.2017 - 06.2020
IT Infrastructure Management and IT Helpdesk
Nielsen
08.2015 - 12.2017
IT Project Manager (Leader HHT Deployment, SPOC for Digitization Deployment, SLA Leads)
Nielsen
08.2014 - 08.2015
Master of Science - Educational Technology
American College of Education
04.2001 -
Vendor Risk Manager
Nielsen
2012 - 2014
Bachelor's Degree - Mathematics and Computer Science
University of Buea