Alphonso Davis Jr
Bowie,MD
Summary
Experienced customer service professional specializing in licensing and consumer protection. Demonstrated skills in file management and issue resolution, contributing to enhanced client satisfaction. Noted for detail-oriented approach and collaborative efforts that optimize service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Assisting Security Program
Department of Licensing and Consumer Protection (DLCP)/ Bazilio Cobb Associates
Hyattsville, USA
08.2018 - 05.2026
- Processed transfer and upgrade requests for security program, ensuring timely and accurate implementation.
- Assisted customers with licensing inquiries and applications.
- Facilitated inquiries regarding licensing consumer protection system and DC boards.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Analyzed applicant documents for processing and approval.
- Strengthened partnerships with state licensing bureaus to raise awareness about consumer education services.
- Maintained, organized, and updated confidential digital documents.
- Utilized strong communication skills to facilitate goal execution with management and team.
- Collaborated with team members to improve service delivery methods.
- Provided training to new staff on customer service protocols and tools.
- Conducted outreach to inform the public about licensing changes.
- Resolved complex problems by collaborating with other departments, facilitating effective solutions for customer needs.
Customer Service Representative
New Leaf Investments, LLC
Bowie, USA
01.2014 - 12.2016
- Collaborated with senior management to address client concerns in a timely manner.
- Resolved tenant maintenance issues, contributing to improved tenant satisfaction.
- Streamlined access to inventory and tenant records through organized filing.
Volunteer Canvasser
Grassroots Campaign
11.2011 - 06.2013
- Presented informational materials to increase awareness of Planned Parenthood services and their impact on community health.
- Engaged public through effective communication and sales skills to promote community initiatives.
- Managed filing of registration receipts, ensuring organized documentation for easy access and verification.
Education
University of Maryland Eastern Shore - Computer Graphics and Art Advertising
University of Maryland Eastern Shore
Princess Anne, MD01-2017
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05-2011
Some College (No Degree) - prerequisite courses
PG Community College
Largo, MDSkills
- Customer service excellence
- Collaboration skills
- Effective communication
- Attention to detail
- Organizational skills
- File and record management
- Microsoft Office proficiency
- Computer literacy
- Word processing
- Note-taking techniques
- Adaptability and flexibility
- Remote work capabilities
Certification
- Cyber Security Google Certificate
Timeline
Customer Service Representative/Assisting Security Program
Department of Licensing and Consumer Protection (DLCP)/ Bazilio Cobb Associates
08.2018 - 05.2026
Customer Service Representative
New Leaf Investments, LLC
01.2014 - 12.2016
Volunteer Canvasser
Grassroots Campaign
11.2011 - 06.2013
University of Maryland Eastern Shore - Computer Graphics and Art Advertising
University of Maryland Eastern Shore
High School Diploma -
Charles Herbert Flowers High School
Some College (No Degree) - prerequisite courses
PG Community College