Alphonso Ervin

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
• Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
• Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
• Charting - Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
• Documentation - Ensured charting accuracy through precise documentation.
• Patient Transfer - Safely lifted up to 80 pounds and pushed 300 pounds on wheels.
• Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
• Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.