Alphonso Green | CSM, SSM, CSPO
Melissa,TX
Summary
Experienced Scrum Master adept at guiding cross-functional teams towards project success through effective Agile frameworks. Skilled in facilitating collaboration, removing obstacles, and ensuring timely product delivery. Strong communicator with a passion for fostering a culture of continuous improvement. Committed to enabling teams to reach their full potential and driving organizational agility.
Overview
29
29
years of professional experience
1
1
Certification
Work History
DevOps Engineer/Scrum Master
AAA Texas
09.2019 - Current
- Trained/coached developers and product owners in effective story splitting. Implemented SPIDR method, reducing carryover by 40% and achieving minimum 95% story completion rate in sprints.
- Championed continuous adoption of Agile frameworks, fostering collaboration and continuous improvement, reduced project delivery time by 20%.
- Proficient in leveraging Agile project management tools (Jira, Confluence) to enhance collaboration, backlog management, sprint planning, and bolster Scrum pillars.
- Coordinated production releases, ensuring that organizational requirements, coding standards, facilitated seamless installation of more than 100 enhancements/fixes.
- Proactively identified and resolved team impediments, including resource constraints and technical debt, resulting in 30% reduction in blockers and improved team focus on delivering value.
- Received praise for effectively communicating complex vehicle data input workflow with 7 checklists, 47 programs, and 101 steps. Earned positive feedback, fostering collaboration with stakeholders and product owners.
Software Engineer
Workforce Opportunity Services, AAA Texas
09.2018 - 09.2019
- Repaired over 120 batch jobs, ensuring timely execution of more than 300 programs ranging from policy/membership renewals to payment updates, securing millions of dollars in revenue.
- Developed efficient programs and JCL scripts to create and manage SDS, enhancing premium and loss reporting accuracy. Optimized data structures to streamline data processing, resulting in improved reporting capabilities and data integrity.
- Collaborated with frontend engineers to fix backend bugs, enhancing COBOL and broker programs. Redesigned premium call, ensuring 100% accurate quotes for members.
- Created CICS screen functionality for Insurance Retention Unit, serving 10,500 at-risk members/month across 8 states. Enabled accurate and efficient agent support.
- Revamped and modernized mainframe CICS program for the Insurance Retention Unit (IRU) across 5 states, resulting in a 50% reduction in processing time, substantial improvements in operational efficiency, and enhanced user identification capabilities.
Team Leader/Manager
United States Air Force
03.1995 - 07.2018
- Led a 106-member cross-functional team across 3 locations, ensuring their readiness, training, and operations aligned with project goals. Implemented agile policies and procedures to enhance team efficiency and effectiveness.
- Fostered positive and effective communication within the team and between stakeholders, minimizing miscommunications and missed deadlines while promoting transparency and collaboration.
- Led and facilitated daily stand-up meetings, empowering the team to share progress, address challenges, and collaborate effectively for successful sprint outcomes.
- Coached and mentored team members, both Enlisted and Officers, on agile leadership best practices, job-specific tasks, and career advancement. Contributed to team discipline and development of future leaders.
- Trained 23 individuals as trainers in facilitating leadership courses, such as John Maxwell's "360 Degree Leader," impacting the professional development of 12,000 personnel within the organization.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VAAssociate of Applied Science - Intelligence Studies and Technologies
Community College of Air Force
Full Stack Web Development Certificate -
DevCodeCamp
Skills
- Scrum Framework
- Agile Values and Principles
- Critical Thinking
- Kanban
- Problem Solving
- Servant Leadership
- Cross-Functional Team Collaboration
- Root Cause Analysis
- Large Scale Scrum (LeSS)
- Application Deployment
- Agile Metrics
Additional Information
Familiar Technologies
- JavaScript, HTML5, CSS3, MongoDB, Express.js, React, Node.js (MERN), COBOL, JCL, DB2, SQL, TypeScript, JSON, JSON Web Token (JWT), MongoDB Atlas, Web Services/REST API, GitHub
Affiliations
Scrum Alliance
Salute Business Resource Group (BRG)
Certification
- Certified Scrum Master, Scrum Alliance
- Certified Scrum Product Owner, Scrum Alliance
- SAFe Scrum Master, Scaled Agile, Inc.
Timeline
DevOps Engineer/Scrum Master
AAA Texas
09.2019 - Current
Software Engineer
Workforce Opportunity Services, AAA Texas
09.2018 - 09.2019
Team Leader/Manager
United States Air Force
03.1995 - 07.2018
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Applied Science - Intelligence Studies and Technologies
Community College of Air Force
Full Stack Web Development Certificate -
DevCodeCamp