Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alphonso David Hunte

Wylie,TX

Summary

Dynamic Project Manager and Lead Business Analyst with over 25 years of experience in IT, specializing in innovative solutions for the Health Care, Banking, Technology, and Oil and Gas sectors. Proven track record of enhancing project initiatives through effective workflow implementation, process improvement, and stakeholder engagement. Exceptional skills in gathering and documenting business requirements, facilitating strategic go-live planning, and managing resources to minimize costs and maximize efficiency. Renowned for leadership capabilities that drive successful project delivery while improving operational performance and client retention rates.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Call Center Representative

Alacrity Solutions
Irving , T
09.2016 - 07.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Drafted project construction schedule and updated as job progressed.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Conducted periodic inspections of job sites for quality and progress.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Advised other departments on best practices related to managing large-scale projects.
  • Provided guidance to team members regarding tasks assigned to them.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.

Field Operations Supervisor

Wachter Network Services
Wylie, TX
09.2014 - 08.2016
  • Maintained accurate records of field operations activities including time cards, invoices.
  • Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Analyzed data from surveys and reports to identify areas for process optimization.
  • Supervised field operations staff to ensure compliance with company policies and procedures.
  • Optimized delivery of service by conducting assessments, overseeing work, and proactively solving routine and complex problems.
  • Enforced organizational policies regarding attendance, punctuality, productivity.

Business Analyst

Cigna
Waterside, CT
08.2013 - 05.2014
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Defined business requirements and reported them back to stakeholders.
  • Assisted in developing training materials for internal staff on new products or services.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Identified and analyzed industry or geographic trends with business strategy implications.

Business Analyst

Ministry of Alberta Health and Wellness
Edmonton, Canada
01.2010 - 05.2013
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

Field Service Technician

Comcast
Sunrise, FL
07.2001 - 09.2010
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Provided technical support to customers over the phone and via email.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Observed field safety protocols to prevent injuries and accidents.
  • Explained and demonstrated equipment operations to customer.
  • Kept records of parts and equipment used in projects to update inventory.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Repaired and maintained production machinery in accordance with manufacturer specifications.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Trained customers on equipment after installation.

Education

BS Microbiology -

Howard University
Washington, DC, USA

Masters in Finance -

Nova Southeastern University
FL, USA

USA

USA

USA

USA

USA

University of the West Indies
Barbados

USA

USA

Skills

  • Customer service
  • Conflict resolution
  • Data analysis
  • Project management
  • Process optimization
  • Time management
  • Technical support
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Relationship building
  • Customer feedback

Certification

Texas All Lines adjusters License

Timeline

Call Center Representative

Alacrity Solutions
09.2016 - 07.2021

Field Operations Supervisor

Wachter Network Services
09.2014 - 08.2016

Business Analyst

Cigna
08.2013 - 05.2014

Business Analyst

Ministry of Alberta Health and Wellness
01.2010 - 05.2013

Field Service Technician

Comcast
07.2001 - 09.2010

BS Microbiology -

Howard University

Masters in Finance -

Nova Southeastern University

University of the West Indies

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Alphonso David Hunte