Alphonso P Jallah
Surprise,AZ
Summary
Results-driven professional with a strong work ethic and adaptability, consistently taking on new challenges. Proven ability to master new skills quickly, working effectively both independently and in team settings. A customer-focused individual dedicated to delivering exceptional service and enhancing customer satisfaction through effective problem-solving and interpersonal communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police Officer
Phoenix Police Department
Phoenix, AZ
11.2024 - Current
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Prepared detailed reports on incidents and arrests made.
- Conducted traffic stops in accordance with departmental protocol.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Observed court proceedings related to cases involving police work.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Performed searches for missing persons using a variety of investigative methods.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Documented observations and actions by radioing information and completing reports.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
General Manager
Advanced Auto Parts
Florissant, MO
04.2009 - Current
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments and direction.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained employees on duties, policies, and procedures.
Supervisor
CVS Pharmacy
Florissant, MO
04.2017 - 12.2019
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Coordinated employee schedules according to shift changes and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained positive working relationship with fellow staff and management.
Stock Associate
Home Depot
Saint Louis, MI
05.2014 - 12.2016
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Maintained current and accurate inventory with cycle counts and audits.
- Greeted customers and retrieved requested products to drive satisfaction.
- Lifted materials of varied weights on regular basis.
- Replenished inventory with focus on addressing customer needs.
- Updated product labels to reflect accurate pricing.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Replenished items to maintain stock availability.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Assessed floor displays to restock merchandise.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Faced products on shelves and displays to meet company policies.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Updated pricing and sales signs to promote merchandise.
Education
High School Diploma -
Gateway Institute of Technology
St Louis, MO05.2007
Roosevelt High School
St Louis, MO05.2006
High School Diploma -
Lincoln University
Jefferson City, MOHigh School Diploma -
Saint Louis Community College
St Louis, MOSome College (No Degree) - Police Training
Phoenix Police Academy
Phoenix, AZSkills
- Policy/Program Development
- Performance improvements
- Cross-Functional Team Management
- Supervision and training
- Records organization and management
- Focus and follow-through
- Sales tracking
- Hiring and onboarding
- Performance evaluation and monitoring
- Staff scheduling
- Supplier Monitoring
- Revenue forecasting
- Program Optimization
- Recruitment and hiring
- Management Team Building
- Performance Assessment
- Department Oversight
- Budget control
- Training Management
- Sales promotion
- Staff Development
- Business leadership
- Employee motivation
Certification
- AZPOST
- ROTC Outstanding PT Award
- Biological Evidence collection
- Crime scene and Fingerprint
Timeline
Police Officer
Phoenix Police Department
11.2024 - Current
Supervisor
CVS Pharmacy
04.2017 - 12.2019
Stock Associate
Home Depot
05.2014 - 12.2016
General Manager
Advanced Auto Parts
04.2009 - Current
High School Diploma -
Gateway Institute of Technology
Roosevelt High School
High School Diploma -
Lincoln University
High School Diploma -
Saint Louis Community College
Some College (No Degree) - Police Training
Phoenix Police Academy