Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Alphonso Jallah

Alphonso Jallah

Charlotte,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Enrichment Specialist

LifeSpan
02.2025 - Current
  • Ensure that individuals are engaged and supervised at all times
  • Uphold the rights of the individuals at all times
  • Ask and seek help from coordinator when needed
  • Prepare for individual’s arrival by setting up work areas, obtaining materials, etc
  • Understand individual’s behavior plan and be able to assess individual’s needs and communicate to supervisor any identified needs that you are unable to meet
  • Schedule and encourage individuals to participate in community activities
  • Assist individuals (male and/or female) with personal hygiene needs as needed (e.g. assisting with toileting, diapering, feeding, etc)

CDL Class A Truck Driver

Olugbee & Son’s Trucking LLC
08.2024 - 02.2025
  • Provide safe, courteous, timely, dependable transport services of goods and services to customers
  • Operate company’s vehicles safely on schedule trips
  • Ability to be flexible & adaptable to changing environments
  • Perform pre and post trip inspections
  • Maintain accurate log of daily activities

Shipping and Receiving Clerk

Delta Beverages
08.2023 - 08.2024
  • Handle incoming and outgoing packages in the warehouse
  • Track inventory and keeping accurate records
  • Package and weighing items
  • Print shipping labels and postage
  • Inspect goods received for damages and prepare them for distribution to other vendors
  • Unload and loading delivery trucks
  • Check customers orders and identify correct product for delivery

Quality Assurance Technician

CRG
07.2021 - 08.2023
  • Accurate audit/inspection of all projects in a service environment for IT.
  • IT Equipment configuration and repair audits
  • UTC warranty completion in Service Now and Create PowerPoint presentations
  • Create Excel spreadsheet of errors for each project
  • Inventory and incidents excel reporting
  • Cycle counting of parts ad models in warehouse, including completing excel spreadsheets

PC Install Technician

Informatic Concept
03.2021 - 07.2021
  • Assist with break laptops for Charlotte Mecklenburg School
  • Assist with programming new laptops for students

Central Quoting Coordinator/Customer Service Representative

Lowe’s
01.2020 - 03.2021
  • Responsible for accurately reviewing submitted by provided and generating quotes for customers
  • Work with installers, reviewing measurements and project details
  • Use various project systems to obtain and verify service request information; MS Dynamics & CRM
  • Familiar with specifics specifications and refiguring quotes adapting to continuous changes
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

Accounting Manager

Liberia Revenue Authority
12.2016 - 03.2019
  • Reduce tax expenditures by 50% by providing operation guidelines for compliance
  • Manage a team of 30 within the account’s operation department addressing complex data and reconciling accounts
  • Mitigated assessment risks through identifying appropriate tax rates and applying corrections proactively where needed
  • Prepare monthly account statements, reconciliations, and performance analysis

Sr. Officer, Functional Specialist

Liberia Revenue Authority
07.2013 - 12.2016
  • Train and mentored Business Analysts on the implementation of new designs
  • Uphold all regulations covering SOP, security, facility use and operations
  • Contribute to Business Analysts welfare and morale by adhering to proper protocols in all interactions
  • Complete specialized training for Business Analysts in taxation and property valuation to participate in functional activities

Real Estate Assistant

Ministry of Finance
12.2010 - 06.2013
  • Verify property valuation data integrity and accuracy of the total square footage
  • Review and conduct audit reports as well as spot checked appraisal documents for senior team members
  • Obtain documents, clearances, certificates, and approval from state agencies
  • Perform technical work conducting inspections of properties to ensure compliance with City's Housing, Health & Sanitation and Zoning Ordinances
  • Serve as neighborhood liaison for code enforcement issues
  • Inspect single and multi-family dwellings, vacant commercial properties, vacant lots, abandoned/junk vehicles, businesses, etc., to ensure compliance with City ordinances
  • Take necessary steps to ensure ordinance compliance by notifying property owners and tenants of violations
  • Testify at hearings such as the Housing Appeals Board, Zoning Board of Adjustment and Environmental Court
  • Participate in meetings and educational sessions with citizens, neighborhood groups, neighborhood leaders and civic organizations to explain the City's ordinance enforcement programs

Education

Bachelor of Science - Information Technology Security and Administration

MyComputerCareer
Charlotte, NC
12.2020

Master’s of Science - CyberSecurity Operations

ECPI University
Virginia Beach, VA

Class A Certification - CDL Air Brakes

160 Driving Academy
Charlotte, NC
06.2023

Bachelor’s of Arts - Accounting and Business Management

University of Liberia
12.2009

Skills

  • LAN WAN
  • Technical Support
  • Accounts Payable
  • Microsoft Office
  • Software Installation
  • Firewalls & Antivirus
  • Troubleshooting
  • Account reconciliation (10 years)
  • System Configuration
  • Audit reconciliation
  • Customer service
  • Accounts Receivable
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Written communication
  • Leadership skills
  • Interpersonal communication
  • Conflict resolution
  • Analytical thinking

Certification


  • CDL Class A Training - 2022 - 2023
  • CompTIA A+ Training 2023 -2024
  • CompTIA Security+ Training - 2023 -2024

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sustainable Tech Innovations
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work

Timeline

Community Enrichment Specialist

LifeSpan
02.2025 - Current

CDL Class A Truck Driver

Olugbee & Son’s Trucking LLC
08.2024 - 02.2025

Shipping and Receiving Clerk

Delta Beverages
08.2023 - 08.2024

Quality Assurance Technician

CRG
07.2021 - 08.2023

PC Install Technician

Informatic Concept
03.2021 - 07.2021

Central Quoting Coordinator/Customer Service Representative

Lowe’s
01.2020 - 03.2021

Accounting Manager

Liberia Revenue Authority
12.2016 - 03.2019

Sr. Officer, Functional Specialist

Liberia Revenue Authority
07.2013 - 12.2016

Real Estate Assistant

Ministry of Finance
12.2010 - 06.2013

Master’s of Science - CyberSecurity Operations

ECPI University

Class A Certification - CDL Air Brakes

160 Driving Academy

Bachelor’s of Arts - Accounting and Business Management

University of Liberia

Bachelor of Science - Information Technology Security and Administration

MyComputerCareer

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