Alphonso Kelley
San Antonio,TX
Summary
Results oriented Program/Project Manager with 10 years of proven success leading initiatives in support of vendor management, organizational change, (SPM) Supplier Performance Management and HR business requirements. Employ Lean Six Sigma, Green Belt Certified, ERP Systems and Operational Excellence to manage the timely performance of diverse project teams that track process, make recommendations and implement and streamline procedural and policy changes to increase revenue and profit. Possess expertise in procurement, planning/development, budgeting and leading/managing cross functional programs, along with excellent relationship building and interpersonal skills with internal and external partners. streamline and plan various projects in conjunction with internal and external partner such grow, enhance and increase profits margins for organization
Overview
19
19
years of professional experience
Work History
Business Analyst
TSC- USAA
01.2014 - Current
- First point of contact for USAA SME and BSA for 38 processes responsible for Change Management and SOP updates
- Carry out trend analysis on volumes, errors TAT and highlight inconsistences and perform & Share impact Analysis
- Identify and implement process improvements Standardization along with process to can be automated
- Conduct weekly governance meeting
- Establish USAA expectation with the offshore teams and ensure business normalcy
- Publish a Business Continuity Plan if one of the sites is down or not working due disaster or Holiday
- Identify, monitor and respond to risks related to the operations
- Publish root cause analysis and action plan to USAA stakeholders on any escalations
- Perform & present CBA (Cost benefit analysis) on the recommendations/benefits implemented
- Validate billing discrepancies and fix the issue
- Ensure process documentations are up to date and as per TCS & USAA standard
- Identify and implement improvements (standardization, simplification, NVA elimination, automations)
Supply Chain Lead
ACCENTURE
01.2006 - 12.2013
- Developed accurate and timely reporting for procurement systems for aerospace manufacturer
- Managed orders for client based relationship utilizing various systems to include SAP
- Researched and provided quotes and other data for suppliers while building and maintaining client and supplier relationships
- Managed daily metrics ensuring teams met contractual KPI’s and SLA’s of over 95%; presented PowerPoint presentation briefings to clients regarding stats of procurement process
- Audited and created Operational Excellence (OE) documentation ensuring SIPOC, FEMAs and other data were updated and accurate
- Directed workflow among five client quality teams: Business Area Export Representatives, Central Quality
- Coordinated SMP (Supplier Performance Management) issues and served as POC (point of contact) to reviewing and comprehend SLA’s of suppliers
- Collected, analyzed and reported supplier performance metrics, while working on various projects aimed at increased compliance with metrics outlined in SLA’s
- Collaborated with cross client procurement category management teams, suppliers and client stakeholders to develop supplier scorecards
- Collaborated with team managers and suppliers in India and South Africa to roll-out a 3 month virtual training program on how to create and utilize the SPM program scorecards to monitor SLAs, improve commutations, establish key KPIS and ensure metrics were maintained
- Contributed 80% to the creation of new scorecards increasing the ability to monitor KPI’s (Key Performance Indicators) for over 15 suppliers resulting in improved cycle time, and turnaround time
- Effectively employed Operation Excellence Principles with major retail client to increase/decrease Speed reduce Cost and increase Quality for several suppliers, ensuring goods and services were delivered within the guidelines of the contract
Sourcing Support Lead
ACCENTURE
01.2010 - 12.2012
- Coordinated SMP (Supplier Performance Management) issues and served as POC (point of contact) to reviewing and comprehend SLA’s of suppliers
- Collected, analyzed and reported supplier performance metrics, while working on various projects aimed at increased compliance with metrics outlined in SLA’s
- Collaborated with cross client procurement category management teams, suppliers and client stakeholders to develop supplier scorecards
- Collaborated with team managers and suppliers in India and South Africa to roll-out a 3 month virtual training program on how to create and utilize the SPM program scorecards to monitor SLAs, improve commutations, establish key KPIS and ensure metrics were maintained
- Contributed 80% to the creation of new scorecards increasing the ability to monitor KPI’s (Key Performance Indicators) for over 15 suppliers resulting in improved cycle time, and turnaround time
- Effectively employed Operation Excellence Principles with major retail client to increase/decrease Speed reduce Cost and increase Quality for several suppliers, ensuring goods and services were delivered within the guidelines of the contract
Reporting and Analytics
ACCENTURE
01.2008 - 12.2010
- Supervised the Procurement Reporting and Analytics team for the Contractor Exchange, providing senior management with continuous planning, forecasting, tracking and evaluation of financial/operational detail
- Collaborated with various procurement departments to identify and measure performance metrics for internal and external reporting purposes
- SME (Subject Matter Expert) for IQNavigator- system providing procurement solutions through vendor management system and managed services offerings, enabling team to provide, better, accurate ,timely, and useful data for over 50 supervisors and managers
- Created /streamlined Contractor Daily Exchange Report with improved MS Access and MS Excel formulas, improving response time for supervisors from 3 days to 1 day, while increasing time to analyze data
- Produced Spend & Contract Analysis Report demonstrating savings of at least 40% when suppliers utilized the Contractor Exchange to acquire temporary and long-term contractors
Training & Quality Specialist
ACCENTURE
01.2006 - 12.2008
- Created implemented and presented training programs through a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures
- Scheduled classes based on client needs
- Facilitated New Hire training program for Call Center employees; instructing them in the HR Life Cycle; resulting in increased response time to clients and customers
- Organized and developed HR training procedure manuals and guides for several Global clients
Education
MA - BUSINESS MANAGEMENT
Webster University
St Louis, MissouriBA - Business Management
Texas Tech
Lubbock, TexasSkills
- Business solutions development
- Gap analysis
- Business process improvement
- Predictive modeling
- Cost-benefit analysis
- Human resources information systems (HRIS)
Professional Development
- Green Belt Certified
- Lean Six Sigma Courses Accenture
- SAP Training / Leadership Development Program City of San Antonio
Timeline
Business Analyst
TSC- USAA
01.2014 - Current
Sourcing Support Lead
ACCENTURE
01.2010 - 12.2012
Reporting and Analytics
ACCENTURE
01.2008 - 12.2010
Supply Chain Lead
ACCENTURE
01.2006 - 12.2013
Training & Quality Specialist
ACCENTURE
01.2006 - 12.2008
MA - BUSINESS MANAGEMENT
Webster University
BA - Business Management
Texas Tech