Tonia Sutton
Loxahatchee ,FL
Summary
Accomplished Lead Server and Supervisor with a proven track record at The Cooper Craft Bar and Kitchen and Applebees, enhancing guest relations and team productivity through expert problem-solving and staff supervision. Excelled in high-volume dining management and upselling techniques, significantly boosting guest satisfaction and workplace efficiency. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Server
The Cooper Craft Bar and Kitchen
05.2021 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
Supervisor/Lead Server/Trainer
Applebees
07.2011 - 05.2021
- Oversaw daily operations of the restaurant ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
Associate of Arts - Cosmetology Education
Palm Beach State College
Lake Worth, FL05.1988
Skills
- Problem-Solving
- Team Leadership
- Positive and Friendly Attitude
- POS system operations
- Accurate money handling
- High-volume dining
- Guest Relations Management
- Safe Food Handling
- Staff Supervision
- Dining area maintenance
- Upselling techniques
- Serv Safe
- Attention to Detail
Certification
SERV SAFE
Timeline
Lead Server
The Cooper Craft Bar and Kitchen
05.2021 - Current
Supervisor/Lead Server/Trainer
Applebees
07.2011 - 05.2021
Associate of Arts - Cosmetology Education
Palm Beach State College
SERV SAFE
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