ALPHONSO WALKER
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
34
34
years of professional experience
Work History
District Manager
Fad Foods, LLC dba Checkers Drive-In Restaurants
07.2018 - Current
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised fourteen locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
GENERAL MANAGER
KBP Foods dba KFC
06.2017 - 07.2018
- Managing day to day operations of location focusing on building and maintaining sales, employee performance, customer service standards, food safety operations along with controllables such as food and paper costs and labor
GENERAL MANAGER
Aby Groups dba Checkers Drive-In Restaurants
12.2016 - 06.2017
- Managing day to day operations of location focusing on building and maintaining sales, employee performance, customer service standards, food safety operations along with controllables such as food and paper costs and labor
GENERAL MANAGER
NFG dba Domino's Pizza
03.2015 - 09.2016
- Responsible for overseeing the profitability of location while performing day to day operations This included, but not limited to, managing food and paper cost, controlling labor costs, strong community relationships, great customer service and building sales.
BRANCH MANAGER
Professional Transportation
10.2013 - 02.2015
- Manage operating performance of transportation branch of railroad system in Chicago
- This includes meeting on-time performance of railroad companies, managing the safety performance to company, railroad and government standards
- Recruitment, hiring, coaching, motivating and training are all vital tools in order to reach these goals.
REGIONAL TRAFFIC CONTROL MANAGER
U-Haul International
01.2008 - 09.2013
- Manage operations to effectively increase transactions throughout the region; management distribution of equipment to ensure greater customer satisfaction; manage corporate owned and dealership locations throughout region; create price structure that was cost effective for the company as well giving customers a better break; managed storage auctions; performed routine operations and storage audits at corporate owned locations; manage customer service operations for the entire region; court liaison for civil and criminal matters; government liaison
GENERAL MANAGER
U-Haul International
06.2005 - 01.2008
- Effectively manage rental and retail operations of location; prepare and manage operating budget, including P&L responsibilities; oversee training of all employees in the safety certification programs of the company; maintain inventory of all rental equipment, including the whereabouts of all trucks and trailers during rentals; maintain profits and developed sales trends
GENERAL MANAGER
Little Caesars Enterprises
12.2004 - 06.2005
- Operate and maintain effective sales growth for location; daily balancing of inventory and cash controls; recruiting and training of crew members and assistant manager candidates
Crown Theatres
03.2003 - 05.2004
- Maximized growth and profitability of West Division of company through leadership and management of all company's operations
- This included implementing potentially profitable short and long term programs and processes to optimize work flow
- Part of the review for these programs were: formulating budgets, controlling spending, labor efficiency, material efficiency, new areas of technology and customer service management.
Regional Manager
Crown Theatres
05.1999 - 03.2003
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 18 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
DISTRICT MANAGER
Cineplex Odeon Corp.
06.1990 - 03.1999
- Drove business growth through strategic management running several Chicago based movie theatre locations; received major responsibility managing nine locations as Interim District Supervisor; gained customer service recognition through proactive leadership and dedicated team support.
Education
Bachelor of Science - Criminal Justice
Illinois Valley Community College
Oglesby, IL1993
Skills
- Operations Management
- Budgets/P&L
- Customer Service Management
- Multi-Unit Management
- Human Resource Management
- Training & Development
- Consulting
- Project Management
- Records/Reports
- Inventory Control
Leadership Profile
Results-oriented achiever works proficiently in fast-paced, high demand environmentsPlan, organize and complete challenging projects on time and under budgetUpgrade productivity implementing and managing cross-functional training programsMaintain tenacity and diligence during rigorous procedures and timelinesUniquely establishes a rapport that propels team members to strive for their full potentialCommunicate effectively with individuals of varying ages, status and cultural backgrounds
Timeline
District Manager
Fad Foods, LLC dba Checkers Drive-In Restaurants
07.2018 - Current
GENERAL MANAGER
KBP Foods dba KFC
06.2017 - 07.2018
GENERAL MANAGER
Aby Groups dba Checkers Drive-In Restaurants
12.2016 - 06.2017
GENERAL MANAGER
NFG dba Domino's Pizza
03.2015 - 09.2016
BRANCH MANAGER
Professional Transportation
10.2013 - 02.2015
REGIONAL TRAFFIC CONTROL MANAGER
U-Haul International
01.2008 - 09.2013
GENERAL MANAGER
U-Haul International
06.2005 - 01.2008
GENERAL MANAGER
Little Caesars Enterprises
12.2004 - 06.2005
Crown Theatres
03.2003 - 05.2004
Regional Manager
Crown Theatres
05.1999 - 03.2003
DISTRICT MANAGER
Cineplex Odeon Corp.
06.1990 - 03.1999
Bachelor of Science - Criminal Justice
Illinois Valley Community College
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