Alphonso Ware
IT Support
Lynchburg,VA
Overview
1
1
year of professional experience
1
1
Certification
Work History
Warehouse Associate
J.Crew
Lynchburg, VA
10.2023 - Current
- Maintained stock levels in accordance with company policies.
- Operated scanners, computers, and other equipment to track orders.
- Transported goods to designated areas within the warehouse facility.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Education
Google IT Support Professional Certificate - Information Technology
Merit America
05.2023
Skills
- Strong troubleshooting skills and ability to diagnose technical issues
- Excellent written and verbal communication and customer service skills
- Proficient in Microsoft Windows operating systems and Microsoft Office Suite
- Windows 10
- Windows 7
- Windows 11
- Windows 8
- Familiarity with computer hardware and software
- Ability to learn quickly and work well under pressure
- Can provide great attention to detail
- Written Communication
- Knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and LAN/WAN technologies
- Experience with remote desktop support tools and techniques for troubleshooting issues remotely
- Familiarity with ticketing systems for managing and tracking support requests (eg, ServiceNow, JIRA)
- Ability to perform basic scripting or automation tasks to streamline repetitive processes (eg, PowerShell, batch scripting)
- Understanding of basic cybersecurity principles and best practices for securing computer systems and networks
- Proficiency in mobile device management (MDM) solutions for managing smartphones, tablets, and other mobile devices in an enterprise environment
- Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and peripherals
- Strong analytical and problem-solving skills to identify root causes of technical issues and implement effective solutions
- Ability to communicate technical information effectively to both technical and non-technical users
- Flexibility and adaptability to learn new technologies and adapt to evolving IT environments
Personal Information
Title: IT Support Specialist
Projects
Developed a Java application for a class project that implemented various data structures and algorithms. Created a personal website using HTML/CSS and JavaScript. Participated in a hackathon and developed a web application that utilized machine learning to predict stock prices
Certification
Google IT Support, Google, Coursera, 05/07/23
Volunteer Experience
Iron Lives, INC., 02/2023 to 03/2023, Helped set up new computers, Troubleshot software and hardware issues, Provided training for staff members, Provided tech support for their events and programs, helping them streamline their processes and improve their online presence.
Technological Background
I have strong troubleshooting skills, combined with excellent communication and customer service skills. During my education with Google Coursera, I gained experience with data structures, algorithms, database systems, and operating systems. I am proficient in Microsoft Windows operating systems and Microsoft Office Suite, and I have experience with computer hardware and software. In addition to my coursework, I have completed the Google IT Support Certification, demonstrating my computer hardware, software, and troubleshooting knowledge. I gained valuable experience through volunteering with a local non-profit organization as an IT Support Volunteer, I provided technical assistance to staff and volunteers, troubleshot hardware and software issues, and installed and maintained computer systems and peripherals. I also assist with website maintenance and updates. In my projects, I have developed a Java application that implemented various data structures and algorithms, created a personal website using HTML/CSS and JavaScript, participated in a hackathon, and developed a web application that utilized machine learning to predict stock prices.
Timeline
Warehouse Associate
J.Crew
10.2023 - Current
Google IT Support Professional Certificate - Information Technology
Merit America