Alphonzo McIver

• Streamlined operational procedures through effective team collaboration.
• Documented standard operating procedures to ensure consistency across tasks.
• Supported training sessions for new employees on compliance with process guidelines.
• Conducted research on best practices in process management tools to enhance efficiency.
• Participated in team meetings to identify and resolve process challenges.
• Tracked documentation related to process modifications for accountability.

Analyzed process flows to pinpoint areas needing improvement.

• Developed PowerPoint presentations and Excel dashboards to visualize new processes and track implementation progress.

• Facilitated workshops on safety procedures and best practices for staff.
• Collaborated with management to identify training needs and develop targeted programs.
• Delivered onboarding sessions for new hires across various operational roles.
• Evaluated training effectiveness through participant feedback and assessments.
• Maintained accurate training records to ensure compliance with company standards.
• Assisted in implementation of new technology and tools to enhance training delivery.
• Refined existing training content to support continuous improvement initiatives.

• Managed daily office operations and ensured smooth workflow for team members.
• Coordinated schedules and meetings for senior management and staff across departments.
• Assisted in preparing reports and presentations for internal and external stakeholders.
• Maintained office supplies inventory and ordered materials as needed for efficiency.
• Developed filing systems to organize important documents and improve accessibility.
• Communicated with clients and vendors to address inquiries and resolve issues promptly.
• Trained new employees on office procedures and software applications for productivity.
• Implemented best practices for office organization to enhance work environment and effectiveness.
• Monitored office inventory to maintain supply levels.
• Prepared agendas and made arrangements for committee, board, and other meetings.
• Processed incoming mail by sorting items into appropriate categories or forwarding them to designated recipients.
• Set up hiring for management

• Conducted quality inspections on packages to ensure compliance with company standards.
• Collaborated with team members to resolve quality issues in shipping processes.
• Reviewed and documented inspection results for accuracy and compliance reporting.
• Utilized software tools to track defects and analyze quality trends effectively.
• Participated in cross-functional meetings to promote a culture of quality awareness.
• Consulted with management and personnel to educate on QA standards.
• Worked with Hazmats to facilitate proper disposal

• Sorted packages by size and destination for efficient processing.
• Operated material handling equipment to transport packages within the facility.
• Inspected incoming and outgoing shipments for damage or discrepancies.
• Loaded and unloaded freight from delivery trucks and conveyor systems.
• Assisted in loading delivery trucks with prepared packages.
• Scanned and sorted packages according to destinations and service type using handheld scanner.