Alphonzo Underwood
Garfield Heights,OH
Summary
Results-driven logistics professional with expertise in team leadership and operations across diverse industries. Skilled in inventory management, scheduling, and customer service, with a strong record of enhancing team efficiency and delivery organization. Proven adaptability in dynamic environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Delivery Driver
UberEATS
02.2024 - Current
- Ensured proper food handling and timely deliveries by following safety protocols and optimizing routes to enhance customer satisfaction.
- Delivered food orders promptly while ensuring customer satisfaction and maintaining high service standards.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce travel time.
- Communicated effectively with customers regarding order status, enhancing overall delivery experience.
Machine Operator
Asw pengg
07.2021 - 01.2024
- Operated machinery to stretch metal products, labeled and organized finished goods, ensuring adherence to production efficiency and quality standards.
- Operated machinery to meet production schedules and maintain quality standards.
- Conducted routine maintenance checks to ensure optimal equipment performance.
- Trained new operators on safety protocols and operational procedures.
Receiving/picking Lead
Ashley's Home furniture store
09.2020 - 06.2021
- Coordinated picking, receiving, and shipping of furniture, organizing inventory to enhance order accuracy and optimize warehouse operations.
- Oversaw daily picking operations to ensure accuracy and efficiency in order fulfillment.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced workflow and reduced picking errors.
Assistant Manager
Speedway LLC
04.2020 - 09.2020
- Conducted interviews, managed payroll, processed truck orders, created schedules, and delivered customer service to support daily store operations.
- Led team in achieving operational excellence through effective scheduling and resource allocation.
- Developed and implemented training programs for new employees, enhancing team performance and customer service.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management and promotions.
Heavy Duty Cleaner
MGM Resorts International
06.2019 - 02.2020
- Executed thorough cleaning of large areas with chemicals and heavy equipment, ensuring high cleanliness and safety standards across resort facilities.
- Ensured cleanliness and sanitation across high-traffic areas, enhancing guest experience.
- Operated industrial cleaning equipment to maintain optimal hygiene standards in diverse environments.
- Trained new staff on proper cleaning techniques and safety protocols, fostering team efficiency.
Mail Handler
UPS
09.2018 - 05.2019
- Sorted mail and prepared shipments for multiple deliveries, facilitating timely processing and accurate distribution of packages.
- Operated and maintained automated sorting equipment to ensure efficient package processing.
- Coordinated daily workflow for package handling, optimizing team performance and reducing delays.
- Trained new staff on safety protocols and operational procedures, enhancing team productivity.
Manager
McDonald's
09.2014 - 04.2018
- Delivered customer service, managed cash handling, maintained inventory, and scheduled truck deliveries to optimize restaurant operations.
- Led daily operations, ensuring adherence to company standards and enhancing customer satisfaction.
- Supervised team performance, providing guidance and training to optimize service delivery.
- Implemented inventory management practices, reducing waste and improving cost efficiency.
Education
High school or equivalent - General Studies
Maple Heights High School
Maple Heights06-2016
Skills
- Shipping & Receiving
- Route Optimization
- Problem solving
- Inventory Management
- Order selection
- Customer Service
- Microsoft Office
- Payroll Processing
- Pallet jack operation
- Chemical Safety
- Hospitality Service
- Order Picker
- Food Safety Standards
- Facility Maintenance
- Pallet jack
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Delivery Driver
UberEATS
02.2024 - Current
Machine Operator
Asw pengg
07.2021 - 01.2024
Receiving/picking Lead
Ashley's Home furniture store
09.2020 - 06.2021
Assistant Manager
Speedway LLC
04.2020 - 09.2020
Heavy Duty Cleaner
MGM Resorts International
06.2019 - 02.2020
Mail Handler
UPS
09.2018 - 05.2019
Manager
McDonald's
09.2014 - 04.2018
High school or equivalent - General Studies
Maple Heights High School