Alquavious Cox
Opelika
Summary
An individual who recently graduated with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
5
5
years of professional experience
Work History
AFNI
SR Customer Service Representative
Opelika
01.2021 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Sonic
Opelika
01.2020 - 01.2021
- Processed sales transactions to prevent long customer wait times.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Criminal Justice
Auburn University Montgomery
Montgomery, AL12-2024
High School Diploma -
Booker T Washington High School
Tuskegee, AL05-2019
Skills
- Criminal procedure
- Case analysis
- Report writing
- Customer service
- Conflict resolution
- Data collection
Accomplishments
- Dean's List Graduate (Cum Laude)
Timeline
AFNI
SR Customer Service Representative
01.2021 - Current
Cashier
Sonic
01.2020 - 01.2021
Bachelor of Science - Criminal Justice
Auburn University Montgomery
High School Diploma -
Booker T Washington High School
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