Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alqueshia Littlejohn

Gaffney ,SC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

13
13
years of professional experience

Work History

Sales Counselor

Stonemor
Gaffney, SC
11.2021 - Current
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Distribution Operator

TTI
Gaffney, SC
11.2019 - 01.2021
  • Operated company vehicles and equipment according to established safety procedures and policies.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 6000 packages per day.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Conducted inventory audits with 93% accuracy following company procedures.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Operated SAP computer system, hand-held inventory control device and calculator to perform shipping.

Forklift Operator

UPS Freight
Gaffney , SC
02.2018 - 11.2019
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Packed items into appropriate containers for shipment.
  • Communicated with floor managers to determine merchandise placement.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Boosted team performance by moving materials with forklifts, cranes and other equipment.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Operated all loaders walkie riders, pallet jack. Hand truck, standing order picker and sit down forklift equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.

Shipping and Receiving Clerk

Dollar Tree Distribution Center
Cowpens , SC
06.2016 - 06.2017
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Reviewed order data to verify transactions and shipping dates.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

Equipment Operator

Newark Element 14
Gaffney , SC
05.2014 - 06.2016
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Maintained and cleaned equipment after each job and inspected.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Used forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
  • Maximized equipment and personnel protection by identifying and avoiding hazards such as utility lines.
  • Maintained fueled and fully operational equipment to jump on project requirements and keep teams on tight schedules.

QA Specialist

Dish Network
Spartanburg, SC
06.2013 - 05.2014
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
  • Kept inspection journals and daily summary logs as required.
  • Performed standard inspection of first article, first pallet and random sampling inspection to customer standards.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.

Medication Technician

Magnolias Of Gaffney
Gaffney, SC
08.2010 - 06.2013
  • Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Administered psychotropic medications and anxiety education to patients to provide mental health care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Turned and repositioned patients to prevent bedsores.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Facilitated personal hygiene management, feeding and ambulation.

Front Desk Receptionist

Upstate Carolina Medical Center
Gaffney , SC
08.2007 - 06.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Education

Diploma - General Studies

Gaffney High School
Gaffney, SC
06.2007

Skills

  • Sales Planning and Implementation
  • Special Events
  • Business Transactions
  • Continuous Improvement Strategies
  • Scripted Responses
  • Answering Customer Questions
  • Qualified Lead Generation
  • Inside and Outside Sales
  • Closing Sales
  • New Business Opportunities

Languages

French
Elementary

Timeline

Sales Counselor

Stonemor
11.2021 - Current

Distribution Operator

TTI
11.2019 - 01.2021

Forklift Operator

UPS Freight
02.2018 - 11.2019

Shipping and Receiving Clerk

Dollar Tree Distribution Center
06.2016 - 06.2017

Equipment Operator

Newark Element 14
05.2014 - 06.2016

QA Specialist

Dish Network
06.2013 - 05.2014

Medication Technician

Magnolias Of Gaffney
08.2010 - 06.2013

Front Desk Receptionist

Upstate Carolina Medical Center
08.2007 - 06.2010

Diploma - General Studies

Gaffney High School

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Alqueshia Littlejohn