Alrene Allen-Martin

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Enhanced data security measures, conducted regular system backups to prevent data loss.

• Help families and patients inflicted with multiple sclerosis improve their quality of life both for the newly diagnosed as well as patients with advanced MS
• Deliver innovative approach for patient management by working with patients and caregivers to educate, train, support and counsel
• Assisting healthcare professionals in providing better disease management through education and training
• Expedited communication between healthcare professionals and patients to improve disease outcome
• Teaching patients self-management within their doctor’s treatment plan by educating on exercise, dietary and vitamin therapy
• Maintain patient records and produce reports in a timely manner

• Maintained record of persons treated, prepared accident reports and insurance forms
• Conducted pre-employment health screening and annual health screen
• Provided nursing service and first aid to persons who became ill or injured on hospital premises
• Developed employee programs, such as health education, accident prevention, alcohol abuse counseling, curtailment of smoking and weight control regimens
• 1:1 teaching, counseling on health related issues

• Determined nature and extend of illness from each caller and determine whether patient need to be seen immediately for evaluation or sent to ER
• Communicated with professional medical personnel at emergency treatment facility to obtain instructions regarding future treatment
• Assisted professional medical personnel in emergency treatment administered at facility
• Maintained high standards of excellence and professionalism

Attend department head standup meeting, discuss changes in conditions, unusual incidents, and any other issues identified during morning rounds

• Reviewed staffing schedule to ensure adequate staffing for the next24 hrs; identifying a plan for addressing any staffing needs

Reviewed all incident reports, assess compliance with the processes for investigation and follow-up on any special incidents, such as falls, bruises, skin tears and suspected abuse

• Reviewed documentation on all new admissions, Check physicals, assessments, care plans and transcription of all orders/follow-up as indicated
• Established new policies and updated existing policies to improve standard of care for patients.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.