Alrissa Slayton
Naperville,IL
Summary
Energetic Bank Teller / Customer Support dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teller
US Bank
03.2022 - 02.2023
- Responsible for handling routine financial transactions (deposits, withdrawals, advances, payment, etc.)
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Assistant Dept. Manager
Floor and Decor
02.2023 - 11.2023
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Customer Support/ Employee Ambassador
ADT
02.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associates in Arts -
Lincoln College
Lincoln, IL05.2005
Bachelor of Business Science - HR Management
University of Phoenix
Online06.2024
Skills
- Vendor Management
- Sales Expertise
- Staff Management
- Database Management
Skills
Last eight years I worked as a medical assistant extern, customer support sector with major technology company and major equipment supplier. I responded to customer inquiries concerning operating and technical issues. A demonstrated track record of awards as top performer for customer satisfaction., Receiving/dispatching order shipments, Customer training on equipment operation, Customer phone troubleshooting on device technical issues
Certification
Certified HR Manager
Timeline
Assistant Dept. Manager
Floor and Decor
02.2023 - 11.2023
Teller
US Bank
03.2022 - 02.2023
Customer Support/ Employee Ambassador
ADT
02.2022 - 02.2023
Associates in Arts -
Lincoln College
Bachelor of Business Science - HR Management
University of Phoenix