ALSADIG HAMDOK
Dearborn Heights,MI
Summary
Resourceful it technician offering several years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with windows, linux and mac os environments.
Overview
1
1
year of professional experience
Work History
Help Desk Technician
Asanpee Care & Redeemed American Homes
Westland, MI
10.2022 - 01.2024
- Provided technical support to over 100 employees, resolving hardware, software, and network issues.
- Diagnosed and troubleshot problems with Windows OS, Microsoft Office, and various software applications.
- Logged and tracked incidents using the company’s ticketing system, ensuring timely resolution of issues.
- Assisted users with system setup, configuration, and maintenance.
- Created and updated user documentation and FAQs to improve support efficiency.
- Repaired damaged cables or replaced defective components as necessary.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Installed operating system updates as required by company policy.
- Updated antivirus protection on all computers on a regular basis.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Education
Bachelor of Science - Information Technology
SEGi University
02-2022
Skills
- Programming Languages: C, C#, Java, Python, JavaScript, HTML, Dart
- Operating Systems: Windows OS
- Software: Microsoft Office (Word, Excel, PowerPoint, Outlook)
Accomplishments
- Awarded Dean's List Honors on back to back semesters: May 2019 & December 2019
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Help Desk Technician
Asanpee Care & Redeemed American Homes
10.2022 - 01.2024
Bachelor of Science - Information Technology
SEGi University