AlShemaiah Shallowhorn
Hawthorne,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer service dedicated employee with the ability to maintain professionalism and integrity in a high-volume, fast-paced work environment. Very detail-oriented and dedicated to completing task in an efficient yet effective manner.
Overview
12
12
years of professional experience
Work History
Customs and Border Protection Officer
Department of Homeland Security
San Diego, CA
10.2022 - Current
- Received training on inspections of arriving and departing passengers, cargo and baggage to detect prohibited or restricted items..
- Verified authenticity of travel documents such as visas, passports and customs declarations.
- Enforced immigration laws by interviewing travelers to determine their eligibility for entry into the country.
- Identified fraudulent documents used in attempts to gain illegal entry into the country.
- Served as federal law enforcement officer and verified compliance to laws when goods or people entered country.
Transportation Security Officer
Department of Homeland Security
Los Angeles, CA
04.2012 - 10.2022
- Maintained records of personnel assignments, incident reports, investigations and other related documents.
- Analyzed data from various sources to identify trends or patterns that may indicate a threat to safety or security at transportations facilities.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Upheld strong customer service standards while completing screenings.
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Performed data entry functions using computers and various software programs.
- Provided administrative support to supervisors or management personnel as requested.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Handled confidential information in a discreet manner.
- Proofread documents prior to distribution ensuring accuracy of content.
- Provided general clerical support such as photocopying, faxing, scanning.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Lynwood High School
Lynwood, CA06-2006
Skills
- Cultural Awareness
- Investigative skills
- Incident Reporting
- Report Writing
- Data Collection
- Team Development
- Integrity and Honesty
- Certified in 10-key
- Proficient with Microsoft Applications
- Word Processing
- Customer Service-Oriented
- Strong Problem Solver
Timeline
Customs and Border Protection Officer
Department of Homeland Security
10.2022 - Current
Transportation Security Officer
Department of Homeland Security
04.2012 - 10.2022
High School Diploma -
Lynwood High School