Alshi Williams
Cumming,GA
Summary
Throughout three decades of dedicated advocacy and leadership, I have skillfully navigated the perplexity of operational oversight with precision and foresight. My experience as the Senior National Service Officer at the Wounded Warrior Project has honed my ability to uplift and empower veterans with unwavering dedication. As a resilient and disciplined veteran advocate, I exemplify exceptional leadership acumen through my enterprising ventures and impactful community endeavors, driving meaningful change.
Overview
31
31
years of professional experience
Work History
Senior National Service Officer
Wounded Warrior Project
09.2015 - Current
- Achieved an outstanding 97.5% customer satisfaction rate in FY24 through a focus on meeting stakeholders' needs and aligning with the Warrior journey.
- Mentored junior teammates in Atlanta to encourage growth, innovation, and skill enhancement within the team.
- Fostered a work environment emphasizing WWP's core values, joy, and fun to boost morale and engagement.
- Maintained proficiency in navigating all VA systems, including VBMS, SHARE, VACOLS,VA.GOV, QUICKSUBMIT, SEP, Cashflow, and WWP platforms such as Salesforce, Workday, Mission Central, TIX, and Armory, Sharpoint.
- Enhanced application clarity by mastering understanding of requirements and functions. - Successfully navigated complex challenges within systems to achieve accurate and efficient results, utilizing expert-level knowledge and meticulous attention to detail. - Significantly improved Veteran claims experience
- Leveraged expertise VA laws, federal programs, state benefits agencies, and WWP programs to guide teammates and warriors in navigating complex systems and benefits.
- Demonstrated commitment to teamwork and collective success through proficient handling of claims and system operations.
- Maintained meticulous record-keeping with a 100% quality assurance rating, resulting in significant economic impact.
- Provided valuable guidance to warriors nationwide on VA claims, extending positive influence within the warrior community.
- Engaged effectively with veterans, facilitating strategic problem-solving with VA and DOD, State for the benefit of the warrior community.
- Secured substantial retroactive payments for warriors, caregivers, and family members, showcasing informed decision-making skills.
- Displayed emotional intelligence and effective communication skills in interactions with teammates and warriors.
- Proactively engaged with warriors during the claims process, leading to high customer satisfaction and outstanding results.
- Supported junior teammates in resolving complex cases and fostering a collaborative work environment.
- Adapted positively to feedback and changes, contributing to personal and team growth in serving warriors and families.
- Completed tasks ahead of schedule to uphold WWP's mission and contribute to team success.
- Engaged in various responsibilities such as maintaining VA knowledge, developing community support, and mentoring junior service officers to support warriors and families effectively.
Lorain County Verteran Service Officer
Loarin County
01.2006 - 09.2015
- Promote effective communication and collaboration between veterans/dependents and the Department of Veterans Affairs and national veteran service organizations.
- Collaborated closely with the National Veterans Service Organization and the Department of Veterans Affairs to assess disability and benefits procedures for veterans.
- Assisted veterans and their families by providing valuable resources, such as information on VA laws for service connection determination and guidance in navigating the VA claims process.
- Ensured accurate rating of disabilities believed to be directly linked to military service by the Department of Veterans Affairs.
- Thoroughly evaluates medical evidence, service records, and other relevant documentation to offer personalized support to veterans and their families. This process guarantees prompt and effective assistance, tackling intricate obstacles and ensuring thorough support. Contributed to the optimization of services to prioritize the needs of veterans, ensuring they receive the essential resources and support to effectively address their individual situations.
- Skilled in navigating the Veteran claim process requirements to ensure precise documentation and evidence are entered into a range of VA database applications, including Share, Covers, MapD, Vacols, Capri, Virtual VA, and VBMS. Having a strong command of these databases allows for accurate data entry, resulting in seamless information flow and favorable results.
- Presented informative sessions on VA benefits at a variety of community and professional events in Lorain County.
- Efficiently coordinate communication and facilitate document requests between various departments for a range of records, such as birth certificates, military discharges, and service histories.
- Maintaining up-to-date benefit information for local veteran posts.
- Displays extensive knowledge and expertise in State/Federal veteran programs, VA laws, and regulations.
- Staying up-to-date on VA laws and Federal regulations and benefits.
- Support grassroots initiatives and contribute to outreach campaigns that connect Veterans and their families to a wide range of resources across the county.
- Maintained annual accreditation and certification from the Department of Veteran Affairs, the Ohio Department of Veterans Services, and several National Veteran Service Organizations including AMVETS, DAV, MARINE CORPS LEAGUE, VVA, and American Legion.
- Proficient in efficiently overseeing and staying current with various VA database applications, such as Share, Covers, and Virtual VA.
- Ensure full compliance with all VA laws and regulations.
- Maintaining a strong commitment to upholding Federal regulations and benefits.
- Support the upkeep of benefit information flow and communication within the local veteran community.
Administrative Chief
U.S. Marine Corps
09.1993 - 10.2005
- Liaison between Headquarters Marine Corps and DIA, coordinating to ensure successful onboarding of qualified Marines. As Marine liaison (SME) at the Defense Intelligence Agency (DIA), duties encompassed overseeing a group of five Noncommissioned Officers (NCOs), managing assignments for all Marine Corps billets, and delivering comprehensive administrative assistance. Furthermore,
- Provided support for over 150 Marines at the Defense Intelligence Agency (DIA), including students from Joint Military Intelligence College and Joint Military Attaché, with unique approach to administrative and personnel issues.
- Developed and Managed DIA Marine Corps web page including design, content, and PeopleSoft database to share information, publications, and directives with Marines worldwide.. - Improved customer service and information accessibility for DIA Marines through regular updates towebsite.
- Utilized extensive administrative expertise to provide valuable guidance to prospective military job applicants as a Personnel Manager. - Demonstrated commitment to maintaining high information flow, ensuring administrative compliance, and facilitating cross-branch communication within the military to support Marines at the Defense Intelligence Agency.
- Developed and implemented policy for United States Marine Corps (USMC) - Disseminated information to all military and civilian departments within the DIA.
- Customer service and liaison professional with extensive experience fostering team cohesion among members of various cultural backgrounds.
- Skilled in customer service and relationship management tasks. - Demonstrated skill in building diverse, multicultural teams across different branches of the military within DIA.
- Significant Accomplishments: - Raised the bar for DIA customer service by implementing website updates, meticulously maintaining personnel rosters, and providing prompt, accurate responses to inquiries.
- Provide guidance, training, and leadership to junior Marine Corps NCOs and subordinates on career advancement, professional growth, and administrative protocols.
- Strong background in both office and project management, in addition to staff supervision. Prominent for coordinating training programs, optimizing office procedures, and efficiently managing responsibilities.
- Processed hundreds of Marine Corps classified and unclassified Fitness Reports as Personnel Manager, ensuring strict adherence to Marine Corps policy. - Mentored and advised Petty Officers in the Military Personnel Office- Prepared promotion packages for Marine Corps personnel - Collected, analyzed, and distributed statistical data and information to agency personnel, ensuring all DIA-assigned Marines were informed on a global level.
- Highlighted the Human Resources Technician (Consultant) role at Keane, Inc. in the document. - Assisted with personnel needs for the Civilian Employment Directorate within the Defense Intelligence Agency (DIA). - Drafted close-out letters and other communication for unsuccessful job candidates. - Provided feedback on filing methods and resolved issues during staffing meetings to enhance productivity for technicians.
- Developed candidate matrices and maintained staffing/application files for each announcement- Monitored vacancy announcements from opening to closure as part of HR Technician responsibilities
- Maintain thorough awareness of customers' sectors, technologies, and business operations to ensure efficient and successful hiring processes. - Initiated security nominations, registered new hires, and facilitated drug test requests for specific staff members in the EzHR database.
- Monitored access control at DIA part-time, ensuring safety and security screenings, managing identification and badge control, and providing physical escort services.
- Responsible for the supervision of a team of ten individuals in the capacity of an Access Control Monitor, which entailed assuring physical security. I maintain an unwavering commitment to professionalism and excellence, and I consistently endeavor to provide exceptional leadership in every facet of my professional endeavors.
- Demonstrated expertise in physical security and protection through education and training.
- Skilled in armed and unarmed self-defense techniques, combat in close quarters, and the use of lethal force.
- Completed a comprehensive training program on terrorism prevention and mitigation strategies.
- Proficient in operating magnetometers and x-ray devices for parcel inspection, following DIA policies and directives.
- Marine Corps Recruiting Station oversees Reserve Referral Program, SAVER Reports, Reports Management, and PPC Program
- Instrumental in recovery of PPC program and background investigation of applicants
- As the quality control NCO, responsible for maintaining high caliber of recruits joining Marine Corps via Cleveland Recruiting Station
- Processes criteria, moral waivers, and BUMED requests for prompt enrollment
- Recognized for exceptional work ethic and commitment as Administrative Chief at Marine Corps Headquarters
- Resolved administrative issues, achieved high reenlistment rate, and streamlined processes
- Recognized for exceptional performance as Correspondence Clerk and Legal Clerk for Marine Wing Support Squadron
Education
High School Diploma -
Lorain Southview High School
Ohio06.1993
Skills
- Proficient using Salesforce, Microsoft Office, eg, Word, Excel, PowerPoint, OutlookVBMS, VACOLS, and SEP, VIMS, MAPD,EZHR, Peoplesoft
- Demonstrated expertise in adhering to VA disability rating system regulations and procedures, while maintaining a comprehensive understanding of pertinent regulations, case law, and policies
- Skilled in managing complex cases and ensuring accuracy and efficiency in benefit claim processes
- Experienced in administrative management, HR consulting, and operational optimization within military and civilian sectors
- Demonstrated ability to cultivate strong relationships and collaborate effectively with diverse groups
- Strong background in administrative support and operational management within military and civilian organizations
- Skillset honed through owning and operating a cleaning business, supervising young adults, mentoring high school wrestlers, and managing a gym
- Oversaw administrative support for over 150 Marines in the Defense Intelligence Agency and Joint Military Intelligence College
- Managed NCOs, Marine Corps billets, and provided comprehensive administrative assistance
- Mentored and trained subordinates and junior Marine Corps NCOs in administrative processes, professional growth, and career advancement
- Supervised a team of 10 as an Access Control Monitor to ensure physical security
Skills
Due to my life experiences both in and outside of the military, I possess a unique ability to connect, bond with, and effectively communicate with our alumni. This enables me to develop the most practical and successful plans for the Department of Veterans Affairs. My demonstrated track record includes optimizing claim processes across various entities such as the Department of Defense, Department of Veterans Affairs, and State, Federal, and Local Veterans Benefits programs.
I am adept at navigating the intricate regulations and procedures governing these areas, with a proven talent for streamlining and accelerating the submission of diverse benefit claims. By skillfully maneuvering through the complex landscape of federal programs, state benefit agencies, and Department of Defense resources, I not only provide education on VA laws to veterans but also offer unwavering guidance as they navigate the challenging claims process. My unwavering dedication ensures that alumni and family support members' experiences align with the Wounded Warrior project’s mission of honoring and Empowering our Warriors to obtain the benefits they earned.
Timeline
Senior National Service Officer
Wounded Warrior Project
09.2015 - Current
Lorain County Verteran Service Officer
Loarin County
01.2006 - 09.2015
Administrative Chief
U.S. Marine Corps
09.1993 - 10.2005
High School Diploma -
Lorain Southview High School
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