ALSHITTA EDWARDS
Conyers,Georgia
Overview
12
12
years of professional experience
Work History
Office Administrator
Matador Distributing
Conyers, GA
05.2023 - Current
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated and managed daily administrative operations of the office.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Work From Home Credit Specialist
Credit Repair
Conyers, GA
11.2019 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Handled 47 calls per day to address customer inquiries and concerns
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Documented and detailed calls and complaints using call center's CRM database
- Responsibilities, from reception, copy editing and support, to handling a specific type of paperwork or filing for a specific department.
Customer Service Associate
Publix
Athens, GA
12.2015 - 11.2019
- Developed and actualized customer service initiatives to decrease wait times
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
- Resolved concerns with products or services to help with retention and drive sales
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Call Center Agent
Security Finance
Athens, GA
01.2012 - 01.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues, problems and recommended most appropriate solution
- Approved and terminated customer contracts upon request
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Education
High School Diploma -
Monroe Area High School
Skills
- Documentation and reporting CRM
- High-volume call centers
- Typing 50 wpm
- Call center operations
- AVAYA
- Written and oral communication
- Performance metrics
- Empathy
Timeline
Office Administrator
Matador Distributing
05.2023 - Current
Work From Home Credit Specialist
Credit Repair
11.2019 - Current
Customer Service Associate
Publix
12.2015 - 11.2019
Customer Service Call Center Agent
Security Finance
01.2012 - 01.2016
High School Diploma -
Monroe Area High School