Alésia Le Roux
Gilbert,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in international customer relationship management. Motivated with over 17 years skilled experience in customer services.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
SpED Clerk
Chandler Unified School District
Gilbert , AZ
2023.09 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Business Owner
Lebuko (Pty) Ltd
2015.01 - 2022.12
- Established strong customer relationships through excellent communication and attentive service.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying offerings.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Key Accounts Approximately 20x: Pharmaceuticals, Motor Industry, Banking Industry, Insurance companies, Construction and Paint Industry and more.
Senior Account Manager
Penquin Marketing
2009.01 - 2011.01
- Account / Project Management
- Observed financial performance and identified trends, Prepared reports
- Management of Client Activations Nationwide / Product Launches, Event Management
- Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
- Managed agency budget and finances, implementing cost-saving measures while maintaining high level of service quality for clients.
Event Manager / Business Partner
Smoothevents
2011.01 - 2014.01
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maximized ROI for corporate clients by creating tailored sponsorship packages that aligned with their strategic objectives while delivering measurable results.
Event Manager
SmoothEvents
2006.01 - 2008.01
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Liaised with clients to determine exact event requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Collaborated closely with clients throughout planning processes to ensure their vision was accurately reflected in final event layout.
Junior Account Manager
Bondiblu International
2005.01 - 2006.01
- Stock Controller on company website, Budget and Sales
- Observed financial performance and identified trends
- Prepared reports on the above information and reported the insights
- Coordinated with marketing department to create targeted campaigns for specific accounts, driving engagement and sales growth.
- Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
Education
BBA - Business Management
IMM - South Africa
Johannesburg 2003.11 - 2006.11
International Health and Skin Care Diploma - Health And Skincare
Beautiko School of Beauty
South Africa 2001.01 - 2003.12
High School Diploma -
Windsor House Academy
Kempton Park , Johannesburg. South Africa 12.2001
Skills
- Account Management
- Decision making
- Internationally Traveled
- Computer skills - Advanced level
- Project Management
- Project / Event Planning
- Teamwork and Collaboration
- Customer Relationship Management
- Sales Reporting
- Account Servicing
- Marketing
- Social Media Marketing and Marketing
- Strategy
- Exhibitions Design and execution
- Financial Management
- Social Media Digital Marketing
Timeline
SpED Clerk
Chandler Unified School District
2023.09 - Current
Business Owner
Lebuko (Pty) Ltd
2015.01 - 2022.12
Event Manager / Business Partner
Smoothevents
2011.01 - 2014.01
Senior Account Manager
Penquin Marketing
2009.01 - 2011.01
Event Manager
SmoothEvents
2006.01 - 2008.01
Junior Account Manager
Bondiblu International
2005.01 - 2006.01
BBA - Business Management
IMM - South Africa
2003.11 - 2006.11
International Health and Skin Care Diploma - Health And Skincare
Beautiko School of Beauty
2001.01 - 2003.12
High School Diploma -
Windsor House Academy
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