ALSIAN HARRISON CROCKER
Lithonia,GA
Summary
Experienced RN Case Manager at Emory University Hospital Midtown with a strong focus on clinical assessment and interdisciplinary care coordination. Achieved a significant reduction in unnecessary length of stay through the development and execution of effective discharge plans. Proficient in problem-solving and interpersonal communication, leading to enhanced patient outcomes and overall satisfaction. Committed to fostering collaborative healthcare environments that prioritize patient needs.
Overview
28
28
years of professional experience
1
1
Certification
Work History
RN Case Manager (CM)
EMORY UNIVERSITY HOSPITAL MIDTOWN
Atlanta, GA
01.2021 - Current
- Responsible for patient care coordination from admission to discharge by ensuring and facilitating high-quality clinical and cost outcomes
- Procuring and securing post-acute services, coordinating and advocating for patients and families with both internal and external stakeholders, identifying and addressing potential barriers to care coordination, and complex discharge planning to foster efficient care delivery and maximize reimbursement
- The RN Case Manager is primarily responsible for ensuring that the discharge plan aligns with the medical plan once the patient is cleared for discharge
- They serve as a resource for physicians, the interdisciplinary care team, and the patient by interpreting external regulations and organizational policies and procedures related to discharge planning and care coordination
- Completing a thorough assessment and/or psychosocial assessment to allow for timely and accurate capture of information to foster the ability to work towards a safe discharge plan
- Attend interdisciplinary rounds with the care team, care conferences, and/or care team meetings
- Act as a representative of both the hospital care team and the patient/family to balance patient/family choice and projected care coordination needs with the ability to execute such services
- Plan and implement the best possible choice for the patient while considering various factors, limitations, and patient/family preference
- Identify and recommend post-acute services and complete referrals to appropriate post-acute care providers in a timely manner
- Through continuous assessment and chart review, apply critical thinking to ensure alignment and appropriateness of services as the patient clinically progresses throughout their stay
- Identifies and participates in the development of strategies to reduce unnecessary length of stay (LOS) and/or resource consumption
- Escalates complex cases to management and the Complex Care team, Physician advisor, and/or Ethics committee
- Provide supportive and therapeutic communication to patients and families who are experiencing anxiety or stress due to illness, injury, physical limitations, and/or death
- Communicate confidently, effectively, and therapeutically while being assertive and conveying an impression that favorably reflects the organization
RN Care Transitions Coordinator (CTC)
EMORY UNIVERSITY HOSPITAL MIDTOWN
Atlanta, GA
01.2013 - 01.2021
- Served as a patient advocate by utilizing the essential activities of care and case management: assessment, planning, implementation, coordination, monitoring, and evaluation from admission to post-discharge
- Completed risk assessment tool and identified patients that were at high risk for readmission
- Identified and mitigated barriers to readmission; guided the interdisciplinary team on strategies to expedite safe discharge and to the most appropriate and least restrictive level of care
- Worked closely with all Providers and the interdisciplinary team to ensure optimum continuum of care received
- Provided discharge teaching and disease education to patients and families alike in a manner that patients can understand by utilizing teach-back as the basis for evaluating patient understanding
- Followed up with patients post-discharge, with weekly calls for thirty days to assess the transition, confirm understanding of the discharge plan of care, address any questions, comments, or concerns
- Ensured patients could afford and access medications and transportation to and from appointments; collaborated with social services when additional support was needed; assisted patients with identifying low-cost or free medication by utilizing community resources, ex, Good Rx
- Lily DM program; ensured procurement of medications, supplies, equipment, etc.; assisted with preauthorization of medication with insurance companies
- Scheduled post-discharge appointments with PCP and other specialties, ensured patients had access to transportation for a first follow-up appointment
Staff Nurse (Oncology, Renal, Medical/Surgical Nursing)
EMORY UNIVERSITY HOSPITAL MIDTOWN
Atlanta, GA
01.2001 - 01.2013
- Provided direct patient care to cancer patients pre and post-chemotherapy and/or radiation, monitored and treated therapy complications, including pain management, infection, nausea/vomiting, and emotional need
- Post-surgical care of breast and prostate cancer patients, urology, renal, and general medical patients
- Skilled nursing care to various medical patients and the ability to multitask
- Served as a charge nurse on the evening shift by assigning beds, addressing patient/family/staff concerns and issues, shift assignments, assigning and delegating staff, communicating with shift administration/director, and fostering the provision of superior patient care
- Carefully administer and document patient medication/dosage and interpret physician orders
- Communicate directly with physicians and other integral patient-care team members
- Documented patient history, assessment, allergies, and medication review accurately
- Assessing and evaluating early signs of distressed patients and utilizing hospital emergent protocol to keep patients safe
- Promote health and well-being by providing education to renal patients
- Integral Interdisciplinary Plan of Care member by providing in-services to staff members regarding individualized patient care plans, patient/family daily goals, and discharge goals
- Integral member of Peritoneal Dialysis Super Trainer Class
- Excellent patient care liaison
- Assisted Unit Manager in unit-based projects by collecting and reporting data
- Key unit member by providing patients with a high standard and quality of care
- Primary preceptor on the day shift for new staff RNs
Staff Nurse
QUEENS OF PEACE
Queens Village, NY
01.2000 - 01.2001
- Direct care to residents in a long-term facility with various medical needs
- Compassionate end-of-life care
- Routine administration of medications
- Identifying and initiating appropriate referrals for patients/families with physical and emotional needs
School Nurse
DEPARTMENT OF HEALTH
New York, NY
01.1999 - 01.2001
- First responder to medical emergencies
- Assessment of mandatory annual health forms and referrals, including immunization records
- Routine administration of medications, including blood glucose monitoring and insulin
- Appropriate community referrals, e.g., Health Department, Social Services, and Child Protective Services
- Provided health, wellness, and preventative education to students, parents, and teachers
- Conducted vision screening and follow-up referrals
Staff Nurse
KEYSTONE CENTER
Leominster, MA
01.1998 - 01.1999
- Care of older adults in a long-term setting
- Routine medications, assessments, and timely documentation
- Compassionate end-of-life care, where I had my first experience with death and dying
Staff Nurse
RIVER TERRACE
Lancaster, MA
01.1997 - 01.1998
- Direct patient care to the elderly in a long-term facility with a unique population of Alzheimer's
- Extensive wound care experience
- Initiated and implemented a skin care policy
Education
BSN -
Atlantic Union College
South Lancaster, MA05.1999
AAS -
LaGuardia Community College
Long Island City, NY05.1996
Skills
- Clinical assessment
- Case evaluation
- Discharge planning
- Multidisciplinary approach
- Care coordination
- Problem-solving aptitude
- Interpersonal communication
- Task prioritization
Certification
- Basic Cardiac Life Support
- Certified Case Manager
- Registered Professional Nurse, Georgia, RN156150
Personal Information
Title: RN, BSN, CCM
Timeline
RN Case Manager (CM)
EMORY UNIVERSITY HOSPITAL MIDTOWN
01.2021 - Current
RN Care Transitions Coordinator (CTC)
EMORY UNIVERSITY HOSPITAL MIDTOWN
01.2013 - 01.2021
Staff Nurse (Oncology, Renal, Medical/Surgical Nursing)
EMORY UNIVERSITY HOSPITAL MIDTOWN
01.2001 - 01.2013
Staff Nurse
QUEENS OF PEACE
01.2000 - 01.2001
School Nurse
DEPARTMENT OF HEALTH
01.1999 - 01.2001
Staff Nurse
KEYSTONE CENTER
01.1998 - 01.1999
Staff Nurse
RIVER TERRACE
01.1997 - 01.1998
BSN -
Atlantic Union College
AAS -
LaGuardia Community College