Alsonya D. Capers
Elgin,SC
Summary
Experienced and goal-oriented professional with a track record of consistently meeting and exceeding established goals and objectives related to program coordination, supervision, and case management. Skilled in research, documentation, and the statistical evaluation process. Strong network resource services within the community and client relations of clients with multi-life challenges. Motivated and ambitious with excellent interpersonal communication, active outreach services, financial management, and budget procurement.
Overview
6
6
years of professional experience
Work History
NICS Supervisor – Regulatory Services
SLED – Headquarters
Columbia, SC 29210
07.2022 - Current
- Perform supervisory duties for non-sworn administrative positions in the NICS Regulatory Services Component; to include work distribution, scheduling, performance reviews, and training initiatives. Ensure that employees present a competent and professional image.
- Review daily correspondence from the courts, solicitor’s offices, and drug labs to determine if offenses would prohibit a person from carrying and obtaining a weapon or obtaining a concealed weapons permit, and if that person falls under NICS denial and/or revocation policy. Handle all correspondence to individuals entered in the NICS Indices and handle all correspondence received from individuals on appeals and/or reliefs.
- Manage approximately 30-40 incoming calls, emails, faxes and other databases per day where documents are submitted for entry.
- Gather information for FBI/NICS audit team and answers questions regarding audit. Organize and maintain files on all NICS Index entries.
- Organize and collect statistical data as needed for supervisory staff and ensure that all departmental files are properly maintained and secured. Interpret laws, regulations, policies, and procedures as related to the NICS Regulatory Services section. Assist section supervisory staff as needed.
- Attend and conduct training on NICS to outside entities, including law enforcement partners, and attend and present at conferences.
NCIC/CJIS Auditor/Trainer
SLED – Headquarters
Columbia, SC 29210
08.2021 - 07.2022
- Coordinate training with the Terminal Agency Coordinator (TAC) at agencies throughout the state. Assist with in-person training for Terminal Agency Coordinators (TAC/ATAC) to ensure compliance with state and federal regulations.
- Conduct audits on agency NCIC files, either in person or remotely; and assist Law Enforcement agencies throughout the state with other NCIC related matters.
- Provide NCIC Manager with a monthly report on agency progress.
- Provide remedial training for all NCIC files with agencies deemed out of compliance to ensure compliance is achieved and maintained.
- Ensure NCIC files are accurately utilized and maintained.
- Travel to agencies for routine training and auditing or conduct training and auditing remotely.
- Must understand and be able to utilize all NCIC files and assist agencies with diagnosing issues or errors received.
- Ensure that all policies and mandates are followed, to include NCIC rules and regulations and the most current version of FBI/CJIS Security Policy and SLED Policy is applied.
- Maintain statistics on audits conducted, training classes to include the number of students and agencies trained.
- Assist agencies with requests for Next Test, NCIC clients and record entries.
- Managed 15-20 incoming calls, emails and faxes per day from customers requesting assistance.
- Other job duties as assigned.
- Trained and mentored new personnel hired to fulfill various roles within other Law Enforcement agencies.
Field Consultant
DHEC – Central Office
Columbia, SC 29203
03.2020 - 08.2021
- Make contact and consult with source document providers responsible for the completion of vital statistics documents. Aid in interpretation and application of vital records laws, regulations and/or procedures.
- Serve as first point of contact for document source providers (funeral directors/staff, physicians/staff, coroner/staff, birth clerks and hospital administrators) on issues affecting the registration of vital events.
- Provide support to IT/Business Analyst staff for technical and non-technical issues including updating VRSIIS library tables, adding and deleting users and resetting user password and PIN.
- Serve as public relations representative from the State Office of Vital Statistic Registration division which is responsible for providing consultation, interpretation, education and training to source document providers (funeral directors/staff, physicians/staff, coroners/staff, birth clerks and hospital administrators) on the registration and/or correction of vital events based on SC laws & regulations and vital records policies and procedures.
- Serve as liaison between various disciplines involved in the vital records registration and certification process including the Funeral and Medical Board.
- Contact document source providers on delinquent registration, queries and supplemental reports via telephone or by personal appointment; document case histories of habitual offenders and monitors deliberate non-compliant licensed funeral directors and physicians.
- Perform audit of security paper document control logs submitted by all regional staff monthly to ensure validity and accuracy.
- Provide guidance and advice to document source providers, including funeral directors, coroners, physicians and birth clerks on correction and/or supplement of birth and death records based on acceptable evidence (worksheets) and adherence to South Carolina law and regulations.
- Assists in conducting lectures and/or acts as program participant in the dissemination of new or updated policies, forms manual and procedures including local, regional and statewide Vital Records workshops, seminars and in-service training programs related to all program functions.
- Plan and conduct regional death and birth training for delivering facilities across the state; occasional overnight travel required.
Education
Bachelor of Science - Mathematics
Benedict College
Columbia, SC05.1989
Skills
- Great communication skills (loves to talk),
- Good active listener and feedback,
- Sympathetic and empathetic,
- Patient,
- Flexible and adaptable
Timeline
NICS Supervisor – Regulatory Services
SLED – Headquarters
07.2022 - Current
NCIC/CJIS Auditor/Trainer
SLED – Headquarters
08.2021 - 07.2022
Field Consultant
DHEC – Central Office
03.2020 - 08.2021
Bachelor of Science - Mathematics
Benedict College