Alston Madden
DATA CENTER TECHNICIAN | IT SUPPORT SPECIALIST
Stockbridge,GA
Summary
Data Center Technician supporting 8 rack-and-stack installs per week, data center cabling, and fiber work in a Microsoft data center environment. Maintains clean cable management, accurate labeling of 100+ fiber and cable connections per week, and hardware readiness across server installs, PRD cabling, and DDR4 memory handling. Keeps equipment organized for fast identification, maintenance, and handoff.
Overview
9
9
years of professional experience
Work History
Data Center Technician
CloudSwitch | Microsoft Data Center
06.2026 - Current
- Completed 8 rack installations per week while following rack-and-stack procedures for data center hardware.
- Performed rack-and-stack installation of data center equipment and hardware in Microsoft data center environments.
- Ran, routed, and organized data center cabling to keep pathways clean and accessible for maintenance.
- Labeled cables and connections accurately to support identification, documentation, and future servicing.
- Executed PRD cabling using AOC and LC fiber-optic cables to support structured connectivity.
- Worked with server hardware and DDR4 memory components during installation and hardware support tasks.
Pit Operator/Inventory Control
GXO Logistics
01.2020 - 06.2026
- Maintained [number]% inventory log accuracy by updating records in Microsoft Excel and Word.
- Resolved 20 workflow issues per shift to keep inventory operations moving without delays.
- Maintained operational logs in Microsoft Excel and Word to track daily pit and inventory activity.
- Identified workflow issues and implemented practical process improvements to strengthen throughput and accuracy.
- Collaborated with team members to meet daily productivity goals in a high-volume environment.
- Supported high-volume operations with consistent attention to detail and efficient task execution.
- Kept pace with shifting priorities while maintaining accuracy and reliability across daily responsibilities.
Playroom Attendant / Overnight Associate
DiOGi Pet Services LLC
03.2022 - 04.2026
- Resolved [number] incidents per shift while keeping playroom operations calm, safe, and responsive.
- Resolved client concerns promptly through clear customer service and practical problem solving.
- Maintained a safe, controlled environment in a fast-paced setting by following routine oversight procedures.
- Communicated effectively with team members and customers to coordinate daily needs and address concerns.
- Applied reliability, attention to detail, and problem-solving to support consistent overnight operations.
Help Desk Technician (Contract)
Cost Management Group
01.2026 - 03.2026
- Managed 20+ daily tickets in ServiceNow, balancing incident intake, prioritization, and timely follow-up.
- Delivered Tier 1 support for hardware, software, and network issues across Windows 10 and Windows 11 endpoints.
- Troubleshot login errors, performance slowdowns, and connectivity problems using remote desktop support and networking fundamentals.
- Performed password resets and account unlocks in Active Directory to restore user access quickly.
- Documented incidents, resolutions, and escalations in ServiceNow to keep ticket records accurate and complete.
- Escalated unresolved issues to Tier 2 support teams with clear notes and context for faster resolution.
- Provided customer-focused support with clear communication and steady problem resolution during day-to-day help desk requests.
Forklift Operator
Geodis Logistics
02.2018 - 01.2020
- Moved materials efficiently to keep warehouse workflows on schedule and support steady outbound and inbound activity.
- Organized stock locations to improve orderliness and reduce handling errors during daily operations.
- Worked closely with teammates to coordinate tasks and manage time effectively in a fast-paced warehouse setting.
Education
Bachelor of Science - Cybersecurity and Networking
DeVry University
06-2026
Associate of Applied Science - Cybersecurity and Networking
DeVry University
10-2024
Skills
- Data center rack & stack hardware installation
- Data center cabling
- Cable labeling & documentation
- Server hardware & DDR4 memory
- PRD cabling
- ServiceNow (incident management, ticketing & request management)
- Hardware & software troubleshooting
- Windows 10 & Windows 11 support
- Active Directory (password resets & account unlocks)
- Remote desktop support
- Ticket documentation & escalation procedures
- Microsoft 365 support
- Networking fundamentals (TCP/IP, DNS & DHCP)
- Incident triage
- Endpoint support
RELEVANT COURSEWORK
- Information Systems
- Networking Fundamentals
- Operating Systems
- Infrastructure Security
- Cybersecurity Principles
Timeline
Data Center Technician
CloudSwitch | Microsoft Data Center
06.2026 - Current
Help Desk Technician (Contract)
Cost Management Group
01.2026 - 03.2026
Playroom Attendant / Overnight Associate
DiOGi Pet Services LLC
03.2022 - 04.2026
Pit Operator/Inventory Control
GXO Logistics
01.2020 - 06.2026
Forklift Operator
Geodis Logistics
02.2018 - 01.2020
Associate of Applied Science - Cybersecurity and Networking
DeVry University
Bachelor of Science - Cybersecurity and Networking
DeVry University